QF Unable to check in online

[m535607]

We are travelling on QF117 to HKG tonite and I have checked in online without any issue but my wife is unable to check in online ''check in for this flight is not available - please check in at airport''. We are on separate PNR but are both revenue Y seats. Any ideas why?....is it because her passport was renewed and now has a new passport number?

 

[RooFlyer]

That could well be the reason ( new passport). Are the new details in the reservation under APIS?.

 

[flyingfan]

I didn’t have a new passport (details were already in the system) and I still got this error a week ago.

 

[m535607]

That could well be the reason ( new passport). Are the new details in the reservation under APIS?.

When she logged in to check in she entered her passport details and it then said unable to check in online. Is there another area/ field she needs to enter passport details? She just wants to select a seat prior to getting to airport

 

[RooFlyer]

Might just be a typical qantas IT problem. Can she call?

 

[Icarus3619]

Their website is unreliable and their contact telephone numbers are an exercise in patience testing. I have resorted to contacting them through Facebook Messenger and they were very helpful there.

 

[Icarus3619]

Its the passport. Had exactly the same problem last month.

When she logged in to check in she entered her passport details and it then said unable to check in online. Is there another area/ field she needs to enter passport details? She just wants to select a seat prior to getting to airport

 

[unclebobl]

Can she manage her booking and pick her seat that way

 

[Icarus3619]

Can she manage her booking and pick her seat that way

Via FB Messenger? They should be able to.

 

[m535607]

Got her to log in to pick a seat anyway but instead it allowed her to check in now. ....must be either QF IT glitch or lower level bronze members cannot check in until <12 hours instead of 24 hours

 

[Turbo-g]

i had a similar issue where the check in counter staff said that there was no gender linked to the booking, couldn't process online?? And to think they need to know??