QF Unable to check in online

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m535607

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We are travelling on QF117 to HKG tonite and I have checked in online without any issue but my wife is unable to check in online ''check in for this flight is not available - please check in at airport''. We are on separate PNR but are both revenue Y seats. Any ideas why?....is it because her passport was renewed and now has a new passport number?
 
That could well be the reason ( new passport). Are the new details in the reservation under APIS?.
 
I didn’t have a new passport (details were already in the system) and I still got this error a week ago.
 
RooFlyer said:
That could well be the reason ( new passport). Are the new details in the reservation under APIS?.
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When she logged in to check in she entered her passport details and it then said unable to check in online. Is there another area/ field she needs to enter passport details? She just wants to select a seat prior to getting to airport
 
Their website is unreliable and their contact telephone numbers are an exercise in patience testing. I have resorted to contacting them through Facebook Messenger and they were very helpful there.
 
Its the passport. Had exactly the same problem last month.

m535607 said:
When she logged in to check in she entered her passport details and it then said unable to check in online. Is there another area/ field she needs to enter passport details? She just wants to select a seat prior to getting to airport
Click to expand...
 
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i had a similar issue where the check in counter staff said that there was no gender linked to the booking, couldn't process online?? And to think they need to know??
 
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