QF to consolodate call centres to Hobart

[juddles]

Tassie is a simple choice really. With two heads each employee can take two calls simultaneously. And although the quality is degraded to half that of a normal Aussie, it at least maintains par with the Kiwi call centre.

 

[BD1959]

Tassie is a simple choice really. With two heads each employee can take two calls simultaneously. And although the quality is degraded to half that of a normal Aussie, it at least maintains par with the Kiwi call centre.

...off to get the popcorn...!!

Regards,

BD

 

[jsoprano]

Do they sell codeshares on zwei star alliance airlines, multiple times a day?

Yes, they do. Someone's onto a winner here...

 

[jsoprano]

Tassie is a simple choice really. With two heads each employee can take two calls simultaneously. And although the quality is degraded to half that of a normal Aussie, it at least maintains par with the Kiwi call centre.

One of the best replies I've read in a long time, thanks for making me LOL in a packed tram (and people staring at me as if I'de be a two-headed Taswedgian).

 

[jsoprano]

BTW, random trivia question: who can name the airline that operates a 120-head call centre in Melbourne, even located in prime location on Collins Street?

So for those who haven't guessed it already, or who can't count to "two" in German unlike dajop: Lufthansa Group operates a call centre at 600 Collins Street, Melbourne. It's one of 7 in a global network, and specifically serves the East Asian and Australia Pacific market, as well as night shift for European callers, for LH Group airlines (LH, LX, OS and SN). Link here: Melbourne | LH InTouch

Anyway, sorry for hijacking the thread and back to the real topic...

 

[RooFlyer]

So for those who haven't guessed it already, or who can't count to "two" in German unlike dajop: Lufthansa Group operates a call centre at 600 Collins Street, Melbourne. It's one of 7 in a global network, and specifically serves the East Asian and Australia Pacific market, as well as night shift for European callers, for LH Group airlines (LH, LX, OS and SN). Link here: Melbourne | LH InTouch

Anyway, sorry for hijacking the thread and back to the real topic...

That's really odd, isn't it. I think their major admin type centre in Asia is in the Philippines? That's where I dealt with for a cancelled flight refund a couple of years ago.

 

[Jaryd]

Tassie is a simple choice really. With two heads each employee can take two calls simultaneously. And although the quality is degraded to half that of a normal Aussie, it at least maintains par with the Kiwi call centre.

Lol. Fantastic reply.

Seriously, love tassie though.

 

[Mattg]

Tassie is a simple choice really. With two heads each employee can take two calls simultaneously. And although the quality is degraded to half that of a normal Aussie, it at least maintains par with the Kiwi call centre.

I very much like both New Zealand and Tasmania, but this gave me a good laugh!

 

[jsoprano]

That's really odd, isn't it. I think their major admin type centre in Asia is in the Philippines? That's where I dealt with for a cancelled flight refund a couple of years ago.

Not sure about LH in the Phillippines, but the big drawcard of India or the Phillippines that attracts call centres is the abundance of native (or at least fluent) English speakers. A company like Lufthansa also heavily relies on qualified German-speaking staff, and in this longuitude there are probably few places that come close to Melbourne to provide those (in form of backpackers and temporary residents, but also permanent residents and citizen).

 

[clazman]

A lot of businesses are moving call centres to South Africa, example is iiNet have been there a few years

 

[Cool Cat Phil]

So for those who haven't guessed it already, or who can't count to "two" in German unlike dajop: Lufthansa Group operates a call centre at 600 Collins Street, Melbourne. It's one of 7 in a global network, and specifically serves the East Asian and Australia Pacific market, as well as night shift for European callers, for LH Group airlines (LH, LX, OS and SN). Link here: Melbourne | LH InTouch

Anyway, sorry for hijacking the thread and back to the real topic...

Well I've just learned something new about my home city that I never previously existed - The Lufthansa Call centre.

Very interesting link indeed.
Quite surprising that the LH group doesn't actually fly into any Australian Port at present & that wages here would be amongst the highest In any nation in our region.
But no doubt LH is looking for quality over cost saving when it comes to the location of their Call centres, which is a decision to applauded.

 

[pauly7]

Well I've just learned something new about my home city that I never previously existed - The Lufthansa Call centre.

Very interesting link indeed.
Quite surprising that the LH group doesn't actually fly into any Australian Port at present & that wages here would be amongst the highest In any nation in our region.
But no doubt LH is looking for quality over cost saving when it comes to the location of their Call centres, which is a decision to applauded.

Maybe they could let VA know that (after I hang up the phone after talking to *dave* from the Phils)

 

[JohnK]

Very interesting link indeed.
Quite surprising that the LH group doesn't actually fly into any Australian Port at present & that wages here would be amongst the highest In any nation in our region.
But no doubt LH is looking for quality over cost saving when it comes to the location of their Call centres, which is a decision to applauded.

Every time I call any company for support I dread if I have to deal with an Indian or Filipino call centre. Just because these call centres are cheap does not mean they are efficient. Far from it.

We have some of the best call centres in the world here in Australia. Shame our overheads are high and companies feel the need to move call centres offshore.

 

[wooley]

Every time I call any company for support I dread if I have to deal with an Indian or Filipino call centre. Just because these call centres are cheap does not mean they are efficient. Far from it.

We have some of the best call centres in the world here in Australia. Shame our overheads are high and companies feel the need to move call centres offshore.

As do I.

I don't know if it's cultural difference or language barriers but I almost always end up feeling accused...

For example today I was told over and over something was not the case and couldn't have happened when in fact it was the case, it did happen and proof of it all was directly in front of me.
Not to mention the complete lack of apology when she backtracked and still managed to make it sound as if I was in the wrong.

 

[AustraliaPoochie]

That is one of the downsides of calling VA, all calls go off overseas.
Not only considering accents, its the call quality when you can hear echoes and other voices, annoying and mistakes easily made.
At least when I have called QF as a PS a while back, you or I get to understand the accents easily, not having to try to hear "your conversation" over others, and also not having to repeat yourself to make sure the other side gets your details right.

 

[Princess Fiona]

That is one of the downsides of calling VA, all calls go off overseas.
Not only considering accents, its the call quality when you can hear echoes and other voices, annoying and mistakes easily made.
At least when I have called QF as a PS a while back, you or I get to understand the accents easily, not having to try to hear "your conversation" over others, and also not having to repeat yourself to make sure the other side gets your details right.

Not all VA calls go overseas. VA have a Platinum call centre service based in Australia (? Queensland number I think)

 

[AustraliaPoochie]

Thanks for the Princessfiona.
Am a PS now, was a NR then, only had to call VA once, went o/s. They changed me from a NZ wide bodied to a VA narrow body plane, and I had to confirm seats.
Phillipines I think, but didn't ask too deeply.

 

[Jaryd]

Not all VA calls go overseas. VA have a Platinum call centre service based in Australia (? Queensland number I think)

Yeah they are based in Virgin Village (Bowen Hills) in Brisbane.