QF ticket cancellation

[Quickstatus]

About to make a International J Saver booking

If I cancelled the booking prior to date of departure can I get a refund less the cancellation fee rather using the credit toward a higher fare?

 

[ftm]

Yes, you can. They may try and have you keep it in credit, but you can still get a refund.

 

[Quickstatus]

There is no mention of a refund possibility

 

[ftm]

Yep. $300 penalty to cancel and get a refund. $200 penalty to change.

 

[MEL_Traveller]

Yes, you can. They may try and have you keep it in credit, but you can still get a refund.

IIRC if you cancel on line it converts to a credit but by phone you can get cash? Or something like that.

 

[Capricornus]

About to make a International J Saver booking

If I cancelled the booking prior to date of departure can I get a refund less the cancellation fee rather using the credit toward a higher fare?

Yes you can - i did it not long ago. As long as the refund goes onto the same credit card that was used to make the original payment, I was told. I did it over the phone, but the operator told me that even if i did it online and it got converted into a voucher, I could later call and they would refund the voucher back to the CC.

PS takes several weeks to process

 

[kermatu]

While it took me several calls to get it done, followed up and finally fixed, I too have been able to get a refund even though the online options suggest a credit only. I have another one in the works right now and know I will need a couple more calls to get the refund processed correctly but that's OK, I can be patient and persistent when there's big bucks stake.