Wife called up yesterday for missing MASA points/SC's after no reply to email to the FF service centre, the guy on the phone first had to check if the flights were eligible after saying they were not, then said they are 'automatically' crediting through a workaround process, but can take up to 4 weeks.
He would not do a manual adjustment despite us insisting on it. Not happy that we have to wait up to 4 weeks to get the points/SC's we are entitled to.
Had a JASA MEL -BNE return over the weekend.
Posted as 0 points and 0 status credits.
Had to call up - staff member I spoke to tried to tell me that it was booked in a class that didn't earn points/sc!
I insisted that yes it does, and got the usual - i will check with a supervisor and get back to you with a phone call later if we can't do a manual adjustment.
1 day later - manual adjustment shows up on activity statement with both correct points and sc's.
Interested to know if moving forward is it just the old MASA's that are having this problem, or are the regular ASA's booked post 1st July also having this problem?
(might not get an answer to this one , as who is now going to book an ASA at those ridiculous points costs.)
I have a FASA MEL-LHR coming up in a few weeks that I booked 10 months ago, expecting I will have to call up and get this one manually added as well.
The new s/c earn rate is actually higher on this booking, so interested to see just how many s/c's they decide to give me. (was 360, now 420)
Ring the regular number and it should be able to be fixed up pretty quickly.
I have a feeling that a lot of the AFF community MASA's booked in the dying days are going to post incorrectly.
My first JASAs flown since 'Simplification Day' have not posted at all period. Outbound was Friday and return was yesterday, so I can understand Sunday's flight not having posted yet, but not Friday's.
I noticed that QF had some IT issues over the weekend which seem to affect frequent flyer accounts so maybe the two are connected.