Had a JASA MEL -BNE return over the weekend.
Posted as 0 points and 0 status credits.
Had to call up - staff member I spoke to tried to tell me that it was booked in a class that didn't earn points/sc!
I insisted that yes it does, and got the usual - i will check with a supervisor and get back to you with a phone call later if we can't do a manual adjustment.
1 day later - manual adjustment shows up on activity statement with both correct points and sc's.
Interested to know if moving forward is it just the old MASA's that are having this problem, or are the regular ASA's booked post 1st July also having this problem?
(might not get an answer to this one , as who is now going to book an ASA at those ridiculous points costs.)
I have a FASA MEL-LHR coming up in a few weeks that I booked 10 months ago, expecting I will have to call up and get this one manually added as well.
The new s/c earn rate is actually higher on this booking, so interested to see just how many s/c's they decide to give me. (was 360, now 420)