QF Refund on Covid Flights - Advice

[yld200]

Need some advice on how to proceed with a refund request with QF.

My SO purchased LHR>SYD flights in Jan 2020 for travel in April 2020 which as we know was impacted by Covid and cancelled with a voucher issued in it's place. The flights were paid for using PayPal linked to a churner that's been closed for around 13 months now.

Earlier this year she called to request a refund, after some frustrating back and forth they agreed and it was the whole 8 weeks bla bla bla. Fast forward and the refund hasn't landed. I've checked both PayPal and NAB who the closed account is with. The flight credit is no longer accessible so they've definitely done something there. In the past week, we've made a few follow up calls to QF and had to push through some in-experienced agents who have said things like this is a non-refundable ticket, the voucher has expired and been on hold for 60 min plus while the try to get a hold of the ticketing team with at least 1 promise to call back.

Just after some feedback on what the most efficient way to get QF to action the request, and if there's anything we need to do on our end with the closed account situation. Will the funds go back into PayPal or will it fail because of the closed card.

I know that we probably have left the refund request go on a little bit long. Even so QF should be able to support the request.

 

[encryptededdy]

I don't really recall what the QF refund conditions were back then, but are you actually eligible for a refund in this instance?

I think even if the card is closed, you'll get an email from PayPal for the refund. As to what happens then, I assume the money will then either be held by PayPal or sent to NAB. Either way, you can try to figure that out once Qantas actually issues the refund. I would not try to get Qantas to refund to an alternative payment method as that is a well documented pain.

Anyway, I've had luck in the past with emailing all the information to [email protected] when I've had a refund seemingly stuck in the queue. It did take them a few weeks to respond though, but this was back in March. Maybe it's faster now (or maybe that email doesn't even work now, who knows - probably worth a shot though).

 

[yld200]

I don't really recall what the QF refund conditions were back then, but are you actually eligible for a refund in this instance?

I think even if the card is closed, you'll get an email from PayPal for the refund. As to what happens then, I assume the money will then either be held by PayPal or sent to NAB. Either way, you can try to figure that out once Qantas actually issues the refund. I would not try to get Qantas to refund to an alternative payment method as that is a well documented pain.

Anyway, I've had luck in the past with emailing all the information to [email protected] when I've had a refund seemingly stuck in the queue. It did take them a few weeks to respond though, but this was back in March. Maybe it's faster now (or maybe that email doesn't even work now, who knows - probably worth a shot though).

I'm pretty sure QF opened up refunds to all Covid affected flights that were issued as vouchers.