QF Platinum Recognition on flights

[Cryptarcadian]

QR are unbelievably consistent…

I would tend to agree, although…

In my case, when I was QR plat what I consistently remember was zero special anything on any QR flight (in J). Then on my very first flight after dropping to QR gold (still in J), sure enough a personal welcome!

 

[mviy]

I got greeted at my seat in my most recent international flight flying QF J SIN-MEL. He not only knew my current status, but also my lifetime status level.

 

[Captain Halliday]

I got greeted at my seat in my most recent international flight flying QF J SIN-MEL. He not only knew my current status, but also my lifetime status level.

And your FF number, middle name, DOB, address, meal preference…

 

[eminere]

Recently flew MEL-NRT and HND-SYD and they were my first international flights with QF in J I can recall that I wasn't welcomed back at my seat. It was only noteworthy to me as my experience up to that point was I have always received at-seat greetings on QF J consistently.

 

[Fatcat]

As a lowly WP on 6 CX flights this year (mix of J and Y+), was always greeted and thanked by purser and crew working the section and meal order taken early; I think CX also places bottles of water in Y+ and Y to mark pax with status. On 6 flights with MH was always greeted and thanked and half the time meal orders taken early.

On the Finnair QF flights SYD to BKK in Y with BKK based crew, outbound was greeted by every crew in the seciton lol, meal choices early and periodic checks to see if I wanted anyhing and they always addressed me by name; nothing on the return leg. On QF metal flights (intl and dom) 90% of the time there would be greetings etc.

SQ is pretty impressive, (as a lowly PPS) in J there was always a greeting/thank you by the purser and crew, and half the time the crew knew my name when I walked to my seat cause they memorised the pax names with status in their section. Solitaire (P1 equivalent) pax would get champers or wine from F. In Y more often than not the crew would also greet and memorise the names.

 

[MEL_Traveller]

I think CX also places bottles of water in Y+ and Y to mark pax with status.

It *used* to be that your bottle of water indicated your status! ‘Regular’ water for golds/sapphire, and Evian for diamonds/emeralds. Not sure if that’s still the case?

 

[Daver6]

I recall pre-Covid on QF domestic Y as a WP that when they did the food delivery they would address me by name. That's long gone.

I agree the whole look at the iPad and run through a scripted spiel is so pointless and cringe worthy. It's an unpleasant experience for both parties.

Something useful would be to take note of preferences. Eg, would you like your usual pre-dinner drink Mr Daver6 or something different today. Or just learn habits and apply them.

 

[Murmal]

QF dom in Y, never any acknowledgement other than at BP check. Wouldn't expect it either.
QF dom in J, usually addressed by name but after checking the IPad. Most interactions favour the QF staff repositioning.
QF Int in Y, same as dom. Wouldn't expect.
QF Int in J, always greeted but any warmth or sincerity is dependent upon the individual crew member and their experience away from the IPad.
BA, AY, JL in J all acknowledged, AY the better.
AA in Y not acknowledged onboard but status at checkin warmly greeted.

It really is all a throw of the dice and certainly depends on the individual crew members. I've had appreciated interaction with experienced crew flying J domestically and also the complete opposite.
The same applies to Int QF flights in J. Some crew members have been exceptional in their greetings and pax interaction. From some you feel like you're a hinder! The same experiences have been true for me when flying paid, on an upgrade or on an award ticket.

The welcome is a nice acknowledgement of customer loyalty but ultimately what's nicer is if it feels more sincere than reading from a script.

Not cabin crew any more but our friend in the WLG lounge exemplifies all of that. A QF hero!