QF P1 Upgrade Request Cancellation

[Skiski]

This happened today and as I had not seen any comment before - and quite possibly there has been and I have missed - just wondering what everyone's take on it is.
P1 received upgrade to PE at -20 hours JC at that time showing full. At -10 hours seats in J/C became available. As connecting from other port was in the lounge at departure -5 and asked re upgrade to be told that once upgraded your request for J/C is null and you can't re request. Attitude basically be thankful for what you have got. Called P1 desk who were slightly helpful but did say this was correct. So on this flight pax with lower upgrade category get Business and the P1 gets PE. To make this even more unpalatable on this particular flight a QF Staff member was upgraded to J. This is surely a big error in QF's upgrade allocation system.

 

[Matt_01]

For greater P1 feedback it might be worth posting this in the P1 thread. I get that if the computer upgraded your flight from Y to Y+ when J is full the the computers job is over. If seating becomes available after this time your request is most likely off the radar. As a fellow P1 this right, no, but I do not think QF ITS is smart enough to manage such situations. Although the thread title states P1 upgrade request cancellation as I read it you were upgrades even if it was not the best option. @RichardMEL may have some ideas.

 

[Skiski]

For greater P1 feedback it might be worth posting this in the P1 thread. I get that if the computer upgraded your flight from Y to Y+ when J is full the the computers job is over. If seating becomes available after this time your request is most likely off the radar. As a fellow P1 this right, no, but I do not think QF ITS is smart enough to manage such situations. Although the thread title states P1 upgrade request cancellation as I read it you were upgrades even if it was not the best option. @RichardMEL may have some ideas.

Post automatically merged: Jan 22, 2020

As a very infrequent poster I am unaware where the P1 thread is

 

[Matt_01]

See platinum one experiences it is full of the good, bad and the ugly.