QF classic reward on Fiji Airways not ticketed

[dontwanttoregister]

Hi all

I was fortunate enough to snag a family’s worth of QF Classic Reward tickets on Fiji Airways (on a non-QF, non-Jetstar route) over the Christmas school holidays.

Nearly 48 hours on, the booking has not been ticketed. Payment was taken immediately for the taxes and the points were deducted. The PNR shows a warning on Fiji Airways site as payment validated, but no ticket issued.

I‘ve had no luck with QF call centre so far (unable to wait) and will keep trying. But anything to worry about, or is ticketing on Fiji time?

Thanks!

 

[adenda]

I'd try Twitter - waiting time is a bit of a lottery and can rival the call centre but the team seem to at least know what they're doing.

 

[dairyfloss]

It might be worth taking a look at this thread, which also has a contact e-mail for these concerns: Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures. I've been told 48 hours before, for award bookings to be ticketed/re-ticketed, but with partners, it gets a little risky if it's not ticketed that the booking from their end could be let go

Cheers,
Matt.

 

[dontwanttoregister]

Thanks both.

@dairyfloss that was enough to make me put aside some more time to call! I managed to get through on the phone, and they were able to resolve after some back and forth. I now have tickets!

I admit to being slightly spooked by recent news and chatter. I have to compliment the Fiji call centre - super efficient and super attitude/friendliness.

 

[djkelly69]

I think my reward seats on FJ booked through QF took about 2 weeks to ticket. Apparently it had to be done by the Fiji office, and they definitely run on Fiji time!