QF checklist for 'comping' status when not enough SC are accrued

[chooms]

Well... it was getting closer and closer to reassessment date (31MAY) and I need 50SC to retain SG.

Work are sending me off to PHE for a quick two day visit on 9JUN in J (which would have added an extra 120SC and tipped me over the line), but as you will read below, this was not enough to 'comp' me.

After reading a few stories on here about ringing QFF and asking if they would 'comp' retention of SG if you are a few SC short but have a trip that would tip you over the line just after the reassessment date, I thought I would try my luck and give them a buzz.

Agent was very good and tried his hardest but the higher-ups would not bend the rules - which I understand, but they really should take loyalty into account.

The agent noted I had flown quite a few times over the past year (24 on QF, a couple of international and lots of dom but almost all cheap seats but he didn't say this).

He then looked up a process on the computer and ran through the following check-list (and this is why I decided to post as I hadn't seen this before):

1. Flown at least 4 times on QF metal
2. Accrued status credits for QFF on over 20 flights
3. Next flight after status reassessment would achieve SG if was included in the previous year.
4. Next flight no more than 7 days after reassessment.
5. Hadn't been 'comped' SG in the previous year.

Check off 1, 2 & 3 for me, but my flight to PHE is 9 days after reassessment and I was comped SG because I had only dropped from WP the year before.

The agent was quite conciliatory . He said that I should get 'comped' and that he would speak to his manager and ring me back.

Sure enough, within the next half hour or so he rang me back but no success.

So, I just booked a quick triangle-dash east (PER-SYD-BNE-PER) on a sale fare the last weekend of May which is cheaper than QP membership for the next year! :mrgreen:

Hope the checklist helps others out in the future!

Chooms.

 

[NM]

So, I just booked a quick triangle-dash east (PER-SYD-BNE-PER) on a sale fare the last weekend of May which is cheaper than QP membership for the next year! :mrgreen:

So their policy worked in their favour. As a result of not comping, you purchased revenue tickets to ensure you crossed the line.

Congratulations anyway. And thanks for the list.

 

[Danger]

He then looked up a process on the computer and ran through the following check-list (and this is why I decided to post as I hadn't seen this before):

1. Flown at least 4 times on QF metal
2. Accrued status credits for QFF on over 20 flights
3. Next flight after status reassessment would achieve SG if was included in the previous year.
4. Next flight no more than 7 days after reassessment.
5. Hadn't been 'comped' SG in the previous year.

Thank you for posting. May come in handy one day.

 

[vbap]

Interesting...I assume those criteria refer to the current membership year?

I was comped WP last month despite being 320 SC short, and I only pass step 1 in that checklist...

However, I have been WP for about 4 years excluding the current year), and years 3 & 4 were partner gold. Maybe there is some broder consideration. Anyhow, flying prospects not that promising for the current year, so fully expect to drop a level next April.

 

[ozmille]

1. Flown at least 4 times on QF metal
2. Accrued status credits for QFF on over 20 flights
3. Next flight after status reassessment would achieve SG if was included in the previous year.
4. Next flight no more than 7 days after reassessment.
5. Hadn't been 'comped' SG in the previous year.

Last year the mrs. was comped Gold with 410SC's to go to requal and only point 5 applied...

 

[chooms]

I should stress that I am already in my 'comped' year:

>2009: WP
2009: Dropped down to SG
2010: Comped SG because not enough SC earned
2011: Will have earned SG

I think you must automatically get one 'comped' year if you are dropping from SG to PS.

I remember the guy on the phone saying this was the biggest factor in me not getting 'comped' again.

 

[shearsense]

with all of this in mind, does anybody know if one is comped Platinum before the anniversary date (as I was) but gets enough SC anyway, is the comp still considered as such? If so, it would seem a bit of a waste of "criteria 5" in the list...