QF Business Rewards - 2 factor authentication

  • Thread starter Deleted member 29185
  • Start date
D

Deleted member 29185

Guest
Just received an email that starts as:
Over the past few months, we’ve been making some security enhancements to the Qantas Business Rewards website. As a result, we realise that logging into your account hasn’t been as easy as it should be.

The good news is, that starting from 23 November, we'll be introducing some new security enhancements, starting with SMS two-factor authentication, that are designed to make logging in easier for you, while also maintaining, and even improving, security. You can prepare for this by updating the contact number in your account profile to your current mobile number.

This really annoys me. As a company that predominantly have travelers as clients, surely Qantas can come up with a better solution. Am I the only one that struggles with this. I'm out of the country for more than 50% of my time and therefore my AU mobile number diverts to a message bank. I can't receive the two factor authorisation code. Where I work is frequently only serviced by satellite so even if I select "roaming" (which I don't particularly want to), my mobile often still won't work. QF don't seem to allow multiple numbers and I'm not going to be changing my QF registered contact number every couple of weeks to suit QF.

Does anyone know a solution?
 
I've solved this problem for myself by getting a second phone, which lives in a cupboard at home and does nothing more than forward SMSs to my real phone over the internet.
 
I've solved this problem for myself by getting a second phone, which lives in a cupboard at home and does nothing more than forward SMSs to my real phone over the internet.

Wow. Drastic, but I guess a solution.
 
It's not that bad really.

- Cheap Android phone < $100
- Long-life pre-pay Telstra SIM, $30 a year
- SMS forwarding software, $2 a year
 
Just received an email that starts as:


This really annoys me. As a company that predominantly have travelers as clients, surely Qantas can come up with a better solution. Am I the only one that struggles with this. I'm out of the country for more than 50% of my time and therefore my AU mobile number diverts to a message bank. I can't receive the two factor authorisation code. Where I work is frequently only serviced by satellite so even if I select "roaming" (which I don't particularly want to), my mobile often still won't work. QF don't seem to allow multiple numbers and I'm not going to be changing my QF registered contact number every couple of weeks to suit QF.

Does anyone know a solution?
I’ve had this execrable 2 factor thing in my Qantas log on since April last year as I was on their trial phase. Hated it then and hate it now. Sadly the Business Rewards has already linked the accounts and I’ve had 2 factor authentication for business rewards for a couple of months. I did pass on my negative feedback to Qantas media team last year but they said Qantas was insistent on rolling it out.

I’ve had instances where the texts just don’t arrive even in Australia. Or hours later. As for overseas? Forget it. Ironic really. A traveller problem for a travel website.
 
Problem is simple. Qantas are using an idea that's way too old and hardly considered secure any more. Why this go with SMS is beyond me. They incur a (small) cost each time. Why not use authentication codes instead. Cheaper and resolves the problems mentioned above.
 
Problem is simple. Qantas are using an idea that's way too old and hardly considered secure any more. Why this go with SMS is beyond me. They incur a (small) cost each time. Why not use authentication codes instead. Cheaper and resolves the problems mentioned above.
Or even an email sent would be better than a text!
 
I'm just glad I'm earning sufficient points to bother with the interface I've been forced to endure. This new system looks like an improvement.
 
Or even an email sent would be better than a text!
I just tried it - being interested to see if I could still log in. It gave me the option of a code to my phone, or to answer a security question and an emailed code. I chose the phone, as my security questions are often very random :)
 
I just tried it - being interested to see if I could still log in. It gave me the option of a code to my phone, or to answer a security question and an emailed code. I chose the phone, as my security questions are often very random :)
Speaking of security questions I have a complete set of "internet" answers as some of my system logins I need to share with my company staff. I retain the real security answers just for banking clients. I've even thinking of adopting an internet birthday which would be different from my actual birthday. Many of the sites that ask for security questions and birthdays really don't need our correct info, just consistent info.

I'm a fan of two-factor and was selling it in 1998 when it was $500 per token.

Alby
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Back
Top