Qantas wine satisfaction guarantee

[devonindig]

My partner purchased a dozen wines from Qantas wine this week and we both didn't like it (it also immediately caused my sinuses to clog). When I mentioned that I wanted to return it as per Qantas Wine satisfaction guarantee policy, my partner said that Qantas had made a big deal of saying their return policy had changed (but didn’t say how) before she purchased it.

Turns out as of 14 August the Qantas Wine satisfaction money back guarantee policy no longer exists. Now the only reason you can return wine is if it is damaged or for change of mind (with an unopened box). Has anyone else noticed this or tried to get a refund this week?

 

[devonindig]

As a follow up, I just called Qantas Wine and the agent did permit me to return the 11 unopened bottles for a refund. I mentioned that the new return policy was unclear and he said he'd take that on notice so no idea if it will be revised further.

 

[Mattg]

That used to be a big selling point for Qantas Wine, so surprising they would change it. I've never personally needed to return anything, but I wonder if a small group of people were taking advantage of the return policy?