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Enormously disappointed. I have just arrived home to find the 2 cases of Taylors sitting at the bottom of the stairs leading to my front door in the open and in full view of my neighbours. It has just started spitting rain, any later and these bottles would be rolling down the driveway into the street. Not happy. :(
 
Enormously disappointed. I have just arrived home to find the 2 cases of Taylors sitting at the bottom of the stairs leading to my front door in the open and in full view of my neighbours. It has just started spitting rain, any later and these bottles would be rolling down the driveway into the street. Not happy. :(

You're not the first to have this issue. Take it up with Auspost.
 
Have emailed Epiqure. The Cellarmaster couriers are very good at following instructions. Epiqure could really learn something from them.

I had a similar issue with Epiqure early on - no matter if I unchecked the "authority to leave" setting, the labels printed on the boxes indicated that they could be left. So AusPost just left them. Called Epiqure, and they fixed it.

Anyway, Epiqure use AusPost, and Auspost aren't a courier service :)
 
I had a similar issue with Epiqure early on - no matter if I unchecked the "authority to leave" setting, the labels printed on the boxes indicated that they could be left. So AusPost just left them. Called Epiqure, and they fixed it.

Anyway, Epiqure use AusPost, and Auspost aren't a courier service :)

Happy for them to be left, but at the front door as per instruction. Not difficult, courier or not. Why have a drop-down list of instructions to choose from if they will be ignored?
 
Happy for them to be left, but at the front door as per instruction. Not difficult, courier or not. Why have a drop-down list of instructions to choose from if they will be ignored?

Oh - apologies - misunderstood your original complaint. I guess AusPost just use subcontractors for a lot of this stuff, so it might depend on who's doing the deliveries.

E.g. I live in an apartment, with a security door at the bottom. So originally, they were just being dumped outside where anyone could get them. Once that part was fixed (no authority to leave), the regular subcontractor refused to walk up the stairs to my apartment, so I'd need to go down to collect from him (assuming I was home at the time). The new guy that's replaced him is happy to walk up a flight of stairs (and he actually leaves a card in the mailbox if I'm not home, unlike the previous fellow, who was pretty lax at doing that)
 
All good. I am in a house. Just 8m to front gate plus 10 or so steps to front door. Easy peasey unless you are in a wheelchair.
 
All good. I am in a house. Just 8m to front gate plus 10 or so steps to front door. Easy peasey unless you are in a wheelchair.

You'd think so, but most couriers get a step allowance for deliveries - found this out the hard way over many years trying to get things delivered (either they get an allowance they want to be paid, or they don't, in which case they're not willing to risk their backs etc. doing this type of work). And with the low margins in some of these systems (e.g. Auspost), maybe a few guys won't do it, because they're not getting paid. Or maybe the guy was just running late. Or who knows.
 
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I normally have packet deliveries sent to my clinic - open from 8.00am - 7.00pm, and most couriers seem to able to cope with an address label that includes the business name.

AusPost contractors are a weird mob. We'll routinely have a card under the front door, saying "we couldn't deliver" with a handwritten time of 6.30am. You then need to queue up after 4pm that day at the local Reject Shop, sorry Post Shop, to collect your parcels.
 
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