Qantas Wellbeing App

[aussiejohn]

I have been struggling all day to get the bloody thing to work. Google Fit is counting the steps ok, but Wellbeing just won't sync at all with it. I have powered the phone off about four times, tried everything I can short of deleting and reinstalling the app. Resigned to losing today's steps and I will have to revise my weekly target down this week.

 

[Cool Cat Phil]

Same issue here with the app being stubborn yet again. In frustration, deleted app, re- stalled and now cannot login. Frustrating to say the least.

 

[mannej]

Seems to be back online

 

[Pete98765432]

Seems to be back online

Yep, working for me now. All my steps for today are showing.

 

[flyingfan]

Phone needed a restart but working again, hope it stays that way.

 

[big_RED]

Is it just me, a bug, or has the Qantas Wellbeing app slashed all points earn rates by 10%? E.g daily step goals used to be something like 4, 6, 9, 12 points. Now it's 0.4, 0.6 and 0.9 points... Hitting your weekly target used to be 70 points. Now it's 7 points.

Makes the app quite useless for such low points rates.

 

[mannej]

Do you hold any QF insurance products?

 

[Toula92122]

Ok I have the answer for this as was perplexed when it happened to me. If you do not hold Qantas health insurance, 28 days after you sign up earning rates drop to 20% of what it was when you first signed up. Agree it's hardly worth your while,

 

[Jacques Vert]

A Qantas Travel Insurance Policy also qualifies for the higher earn rate.

An interesting glitch: my QF travel insurance expired end of April last year and my earn rate dropped down to the 10% level. However, late last year I received an email advising I may be eligible for a (backdated) pro-rata refund due to Covid-linked exclusions introduced on my policy. I applied and received a small refund.

My Wellbeing App reverted to the full earn rate and continues to this day. Presumably, they had to temporarily reinstate the policy to action the refund.

It will be interesting to see how long the full earn rate continues. I ain't complaining.

 

[Toula92122]

That's helpful information as I'll keep that in mind when we eventually manage to escape the sunny shores of Oz. I was only earning approx 120 points a week but it's way better than less than 20

 

[mannej]

Keep in mind the app does have occasions where the earn rate reverts back for a period, or other offers/"check ins" that may increase the earn rate.

 

[Vic]

Heaps of decent points for doing the check up stuff.

The app is good for keeping an account active, so points do not expire.

 

[big_RED]

Oh yes, wow. That is exactly it! I left Qantas insurance this week. I never knew insurance boosted the points. Would have been an interesting win back campaign if they had told me the points would reduce so much.

Wouldn't have stayed, but interesting non the less. Will uninstall the app now haha

 

[burmans]

Even at only a few points a week I keep this, great way to keep the points ticking over across a number of accounts.

 

[AussieJasmine]

I decided to download the Qantas "Wellbeing" app to get a few passive points, and (being stuck in England atm) I noticed it's region blocked. I tried putting my Optus SIM in the phone, and also with a VPN but no joy. However, I discovered it's *trivially* easy to sideload the app on Android, and it works absolutely fine (no idea how it works on iPhones, sorry!). Synced it it my FF account and Google Fit, and 3 days later the points started filtering in to my account.

You can get the sideload APK app file here: Qantas Wellbeing for Android - APK Download

NOTE: The site asks you to download their own app manager, you don't need that. Just get the APK file, enable install from external sources on your phone and allow your file manager to install them in app preferences. Open your file manager, select the APK, and off you go. Dead simple and you get a few free points

 

[kangarooflyer88]

Couldn't you just sign in with your Australian Google Play/iTunes account? What am I missing here?

-RooFlyer88

 

[AussieJasmine]

yeah I was using that account but no joy. Not sure how region detection works in Playstore from the technical view. I'm guessing it reads the CID from the GSM signal on mobile devices, rather than IP (as a VPN didn't trick it). But yeah, sideloading was easy, but it is a bit annoying that Qantas use region blocks, given they're an international airline, and heaven forbid people might be overseas!

Couldn't you just sign in with your Australian Google Play/iTunes account? What am I missing here?

-RooFlyer88

 

[kangarooflyer88]

yeah I was using that account but no joy. Not sure how region detection works in Playstore from the technical view. I'm guessing it reads the CID from the GSM signal on mobile devices, rather than IP (as a VPN didn't trick it). But yeah, sideloading was easy, but it is a bit annoying that Qantas use region blocks, given they're an international airline, and heaven forbid people might be overseas!

For iOS what matters is the billing address set to your iTunes account. I should know since I've got a US and Australian iTunes account that I alternate between depending on the apps I want to load/update. You can sign up for iTunes accounts without a credit card so it's just a matter of plugging in an address in the country you want to have App Store access to.

In terms of Android things are a bit more tricky. IIRC it's either that you have an Australian Play Store account and are in Australia or your phone's firmware is regionalized to the specific area you want an app for (e.g., a Vodafone UK Android phone should give you access to the UK Play Store).

-RooFlyer88

 

[Human]

Does anyone know whether I would still get the full amount of points if I take out a Qantas car insurance policy but don't have a Qantas Health insurance policy? Would I still get the 10 points per day for closing my rings etc, or do I have to actually have a Health insurance policy to get the full points for the health challenges?

 

[SYD]

I finally got around to downloading and using the app - mainly to tick over the QF Green thing. I don’t have current QF Insurance (that I’m aware of - some travel insurance in the past) and my step challenge points are of the order of 8k/15 pts p/d and 150 pts per week. I sent an invite link to SYD+1to download the app but they’re only getting 1/10th of the points! Does that sound normal?