Qantas Travel Pass Confirmation E-mail - Has not come!

Driekus

Newbie
Joined
Jan 21, 2022
Posts
1
Wonder if anyone can assist me? I see my travel credit has been converted into a Travel Pass, but I have never received any confirmation e-mail with the required details to use the pass. I want to book an international flight and use the pass. Qantas helpline has a waiting time of over 120mins currently and there seems to be no other way to inquire about this?
 

RichardMEL

Senior Member
Joined
Mar 28, 2014
Posts
6,461
hmm. Did you get an email saying it is being processed or will be issued? If the credit has just been processed today it may take a few days to issue the actual TP.

For me once I opted in for a TP I got an email saying so, but then the actual TP may take up to a week or two to issue (bu they usually showed up after a few days).
 

AIRwin

Senior Member
Joined
Apr 13, 2013
Posts
6,290
Qantas
Gold
Virgin
Gold
Anyone worked out how to get your Travel Pass login details/email resent? (different to QF login details)
The dreaded call:
Your TravelPass is valuable. It's important to keep these details safe and secure. We're not liable for the loss or theft of a TravelPass or the unintended use of a TravelPass by a person other than the recipient. If you lose your TravelPass details, contact your local Qantas office as soon as possible.
 

Nofine

Newbie
Joined
Feb 2, 2022
Posts
1
The dreaded call:
Your TravelPass is valuable. It's important to keep these details safe and secure. We're not liable for the loss or theft of a TravelPass or the unintended use of a TravelPass by a person other than the recipient. If you lose your TravelPass details, contact your local Qantas office as soon as possible.
Qantas converted my flight credits to a Qantas pass without me knowing. When I tried to use my flight credits I was shown that I needed the new Qantas pass information provided to me in an email. I don’t have the email. So I’ve emailed them asking for the email three times and 3 calls have gone unanswered after being on hold for more than 2 1/2 hours. So it appears that by not giving me the info to use my flight credits Qantas essentially will attempt pocket the money without providing me the service I paid for.
 

lost customer

Newbie
Joined
May 19, 2022
Posts
1
Same happened with me, I was told my flight credit converted to qantas pass last year. Still waiting for an email with details around qantas pass. Called them 4 times, after waiting for hours, i am told, i will get the email from qantas pass team soon. Still waiting.. Looks like they have pocketed my money
 

SYD

Established Member
Joined
Oct 5, 2009
Posts
1,718
Qantas
Platinum
Virgin
Gold
Same happened with me, I was told my flight credit converted to qantas pass last year. Still waiting for an email with details around qantas pass. Called them 4 times, after waiting for hours, i am told, i will get the email from qantas pass team soon. Still waiting.. Looks like they have pocketed my money
Do you have the original PNR? It may still be in the system as a voucher.
 

DC3

Senior Member
Joined
Jan 8, 2010
Posts
7,523
Qantas
Platinum
Qantas converted my flight credits to a Qantas pass without me knowing. When I tried to use my flight credits I was shown that I needed the new Qantas pass information provided to me in an email. I don’t have the email. So I’ve emailed them asking for the email three times and 3 calls have gone unanswered after being on hold for more than 2 1/2 hours. So it appears that by not giving me the info to use my flight credits Qantas essentially will attempt pocket the money without providing me the service I paid for.
Happy ending, by now?
 

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