I was very unimpressed by my ground experience in MEL and PER last week.
In MEL, there was no premium service desk whatsoever, with at least 50-70 people ahead of me in the regular queue. In PER, the Premium desk was open, thankfully, but again, 20 or so people in the queue ahead of me. Far from the consistently seamless experience of the past.
None of this would be necessary if my Q Tags decided to work properly...but for whatever reason they've stopped working in the last few months, always providing an error message that they cannot be linked to my booking. No one I've asked in the terminal knows why, so maybe someone here is more of a guru?
In positive news, priority boarding worked well on both sectors and while very basic, cabin crew in J have been working very hard indeed to do the best with the limited resources they have available to them at the moment.