Qantas to allow free changes, cancellations to Classic Flight Reward bookings to 31 Jan 2021

[Must...Fly!]

I'm in a similar position (except my original Citibank card was recently changed from Visa to Mastercard), and would also be interested to know...

FYI Citi told me that when they receive a refund for a closed credit account, the amount is sent via cheque to your postal address.

 

[sudoer]

I cancelled some flights back in mid-August and the card I used was subsequently cancelled prior to this. I've called Citibank, they claim that no refund has been received on their end and to check with the merchant. Before I bother hanging on the phone for ages to QF (inevitable I presume...) to confirm the refund has been processed, just wondering if anyone else has received money back yet from around this period...

You should definitely call. Qantas are quoting up to 12 weeks. If your refund has taken longer than 12 weeks and you call them, they'll put your refund into a "high priority" queue which seems to get processed in 2-3 days. (first hand experience in August)

I'm skeptical whether there is actually a 12 week backlog of refunds, or this is a cashflow management tactic from Qantas. They are among the slowest airlines to refund globally.

With regards to refunds to closed cards - QF refunded some taxes to an already closed Qantas Money card, which is issued by Citi. Qantas Money sent a cheque which took 2-3 weeks to arrive.

Following that experience Qantas cancelled another of my bookings last month which had been paid using the same Qantas Money card. Rather than having to deal with Citi and cheques again, I went through a different process with Qantas where they'll refund to a different card if I send proof of card closure. Had to email the booking details and supporting docs to shrqetrefunds@qantas.com.au, gave them the new card number over the phone. That one's now up to about 6 weeks with no sign of refund yet.

 

[AIRwin]

FYI Citi told me that when they receive a refund for a closed credit account, the amount is sent via cheque to your postal address.

Thanks @Must...Fly! ! I'll look out for it in the mail...

 

[flapper]

Does anyone have any recent experience of how long it takes for charges to be refunded back to the payment card for taxes etc?

I cancelled some flights back in mid-August and the card I used was subsequently cancelled prior to this. I've called Citibank, they claim that no refund has been received on their end and to check with the merchant. Before I bother hanging on the phone for ages to QF (inevitable I presume...) to confirm the refund has been processed, just wondering if anyone else has received money back yet from around this period...

In my experience QF won’t refund taxes unless you keep calling. I waited 6 months. You will need to confirm WF have sent taxes then contact bank. One lot of my taxes are still lost somewhere between QF and ANZ. I’m still waiting on ANZ to trace it.

 

[serfty]

I cancelled an award booking 8 weeks ago and was told I it would take 10 weeks for the $$$. Points came back right away.

Today I received an email "they are processing you refund".

 

[Seat0B]

Does anyone have any recent experience of how long it takes for charges to be refunded back to the payment card for taxes etc?

I cancelled some flights back in mid-August and the card I used was subsequently cancelled prior to this. I've called Citibank, they claim that no refund has been received on their end and to check with the merchant. Before I bother hanging on the phone for ages to QF (inevitable I presume...) to confirm the refund has been processed, just wondering if anyone else has received money back yet from around this period...

I have not yet received refund of taxes and charges. My cancellations were on 8 October. I have put a reminder in my diary to call them at the 10 week mark. I will post when my refund comes through.

 

[sudoer]

Today I received an email "they are processing you refund".

I also received the same email yesterday for a one of two award bookings cancelled on the exact same phone call in early October.

The PNR I received the email for was entirely operated by JL, the other PNR operated by QF. Wonder if that makes any diff in the speed of refunds.

 

[serfty]

Wonder if that makes any diff in the speed of refunds.

Interesting ... my most pain free/fastest refund this year was an award MEL-(QF)-SIN-(JL)-HND.

 

[AIRwin]

I'll look out for it in the mail...

Refund was directly credited into my new credit card account (also with Citibank but now MasterCard instead of Visa previously)...

 

[dylarr]

This has been extended until 31 March 2021.

Fly Flexible | Qantas

To ensure you can book with confidence, we're introducing further flight flexibility on eligible flights.

www.qantas.com