I was booked in Y (B class) on QF1508 HBA-MEL when it was cancelled (a common occurrence I understand from other threads) on 29 April.
It seems Alan Joyce wants me to be eternally grateful that they managed to send a JQ plane down to HBA to arrange a flight home much later that evening (JQ7304) and that they kept open the QP until boarding that when I had the audacity to put in an online missing points claim it came back with a big fat zero.
It seems that QF don't want to hear from their FF by phone. (Option "3" for FF enquiries didn't appear to be a "valid option") so I lodged a request by the online form. That was over a week ago now and still no response.
It's only 20 Status Credits but its the principle, combined with the inability to quickly talk or respond by email to fix an issue.
It seems Alan Joyce wants me to be eternally grateful that they managed to send a JQ plane down to HBA to arrange a flight home much later that evening (JQ7304) and that they kept open the QP until boarding that when I had the audacity to put in an online missing points claim it came back with a big fat zero.
It seems that QF don't want to hear from their FF by phone. (Option "3" for FF enquiries didn't appear to be a "valid option") so I lodged a request by the online form. That was over a week ago now and still no response.
It's only 20 Status Credits but its the principle, combined with the inability to quickly talk or respond by email to fix an issue.
