FlyingKangaroo
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Has anyone else actually had a refund yet hit their card? I believe I see one poster mention they'd gotten theirs, but that's it thus far.
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With the amount of refunds even if they are going back to the card it will take a while to processHas anyone else actually had a refund yet hit their card? I believe I see one poster mention they'd gotten theirs, but that's it thus far.
I think this letter in the West Australian yesterday(2/04/2020) sums up what a lot of people think about Qantas.
I sympathise with their frustration and have whinged a lot myself recently. However, getting some perspective on what other airlines are doing, the reality seems to be emerging that QF tickets holders are actually quite lucky compared to many. Not saying QF deserves kudos for honouring their contracts but even that can't be assumed anymore from many.
More importantly, however, and with respect, if Qantas cancelled her ticket and the writer nor his daughter pressed "cancel / voucher" in the booking, then she is still entitled to and will receive a refund. This can either be done in the voucher itself or by calling in. The latter may be annoying, but it will be time well spent for the refund.
Obviously Qantas is not communicating clearly and we know why, though it is backfiring as seen here. However, ultimately, Qantas isn't (yet?) denying anyone a cash refund for flights they've cancelled and bookings they've "unilaterally" converted into a voucher.
Surely if this fellow is willing to take the time to write into the paper, he will take the time to call into Qantas and realise the refund is being permitted after all.
Our domestic flight was cancelled on April 2. We were moved onto a later flight. The communication from QF was clear, if the flight had been cancelled by QF we could request a refund. If I selected refund/cancel on the new flight (I just wanted to check) I was only offered a voucher. As we didn’t want a voucher I called QF Premium and requested a refund and that was offered with no question.I heard it’s a refund button, not a cancel/voucher button.
Most of us (generally flights not yet cancelled by Qantas) have a cancel/voucher button in the manage booking section. If you hit that button, you are “voluntarily” choosing to accept a voucher .... you get a confirmation screen next.
If your flight is cancelled By Qantas, they unilaterally issue a voucher. If you go into manage booking and into the voucher (not sure which button) there will be a refund button after the T&C of the voucher.
PS Still waiting to hear from people getting cancelled flight post Thursday 26 March
And I think there's a bit of that thinking going on with QF - hence the flight credits. QF keeps the money.. if they refunded everyone directly then it's even more of a cash loss,
@GSP WILL need to call.
Exactly!
I cancelled a booking via Manage My Bookings last night for a credit voucher, and got the "Your booking has been cancelled" page, stating that a confirmation email had been sent. However, about 12 hours later, no such email has arrived and the booking still appears as a trip in MMB.
There are a number of us who still haven't received any such confirmation email or voucher email and it's coming up to 4 weeks since we cancelled (3 x people in my family for the same flights are also still waiting)...
My flights are in 1.5 weeks times and still showing in MMB on app and website so I assume we'll have to call Qantas in a week to 100% make sure this are resolved. I look forward to hearing the hold music for hours on end before I get through.
I also have not received any cancellation confirmation, points or cash. However my flights do not still appear in MMB. I was on hold for 3.5 hours two weeks ago waiting to speak to an agent who cancelled the flights. The worst part of the on hold music for me is the sudden loud, ‘I still call Australia’ home by the children’s choir.
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