I clicked on the red Refund button as well in Manage my Booking and got the following message:
Confirmation of refund request
Your refund request is currently being processed for $xx_x (AUD).
Due to a high volume of refunds, were currently experiencing longer processing times. Thank you for your patience while we work through these.
The $xx_x amount matched the value of the credit voucher.
I was somewhat expecting T+Cs to be shown after clicking the Refund button but it takes you straight to confirmation - something to be aware of.
If this works it should take some load off the call centre.
Hi, @Lone Wolf , just confirming if the refund amount was less the credit card fees? Thanks.