I am a QFF Platinum member and yesterday travelled from HNL on a newly refurbished 767 in Business. Ambience was OK. Seats are supposedly redesigned by Marc Newson however pitch is so short that if the person in front fully reclines a taller person behind cannot do the same because there is insufficient room for feet and knees. I could not even straighten my legs on the footrest when the seat in front was not reclined, and wound up having to place my feet on the floor on either side of the footrest. It appears as though the seats have only been designed (not very well) to cope with sub 1.8 m people and even then my wife who is also QFF Platinum (and sub 1.8 m) said that if the person in front of her had reclined she would have felt so closed in and uncomfortable it would have made her feel claustrophobic. Fortunately this did not happen as the seat in front of her was upright the whole journey. The new seats are not lie flat at all, and on a reasonably long haul flight (approx 10 hours) this is just not good enough. I got on the plane hoping to catch up on some sleep after paying full fare and I was unable to sleep even for a moment, because of the uncomfortable seats. I also found that the leather used in the seats appeared to have been treated with something that did not allow it to breath properly so my back and backside were sweaty the whole flight. I recently flew Q business to Bankok on a similar sized plane and the older seats on that plane were more comfortable even though they also did not fully recline. The pitch appeared to be better. I will not fly Q again on a refurbished 767, and cannot understand why they have compromised passenger comfort with these unacceptable medium to long haul seats. In the end I felt that I would have been more comfortable in an exit row economy seat for a fraction of the fare I had paid.
As a further complaint the Q entertainment system is not yet up and running properly in Business, and if you haven't brought your own iPad then you are handed a portable DVD player and a small case of movies. The DVD player does not work properly with the supplied headphones (volume will not go loud enough) and if I had not had a pair of very good earphones with me my wife would have been unable to hear anything. I was too uncomfortable to watch anything.
On the positive side the service from the cabin staff was outstanding, however not enough for me to ever consider flying on one of these Q planes again. I had flown over to the US on a 747 direct to DFW and although not perfect at least the seats (similar to those on the 380) were almost long enough for a taller person and did lie flat allowing some sleep.
