Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

[Phoenix-1]

I would add the original ticket with the one PNR and the two pax and ask to „re-create“.

Good idea! Thanks

 

[Lemon_Party]

Used the social media chats to add an infant to two separate reward bookings and it was astonishingly straight forward, all showing up on the app and to my surprise only have to pay $110 in fees, we expected fees around 10% of the revenue fare (~$1300 based on the cost of the two one way flights on GF). Could it be because the flights are into and out of Japan?

Still waiting on a call back to pay the taxes and the tickets for the little one to be issued, fingers crossed it happens soon.

@Hunter4vr - which social site did you use to do this? I’ve got to add an infant to an existing reward booking and have been avoiding calling up and probably losing my tickets.

 

[Hunter4vr]

@Hunter4vr - which social site did you use to do this? I’ve got to add an infant to an existing reward booking and have been avoiding calling up and probably losing my tickets.

Used both Twitter and Facebook, I’d say the Twitter one was a bit better as it didn’t have the annoying chat bot that tries to “resolve” your issue.