Updates on my QF Premier. More PITA. I called and put in my detail for updates, then it said they want my rental statement! I said what rental statement? I never said I had rental income! I asked isn't an ATO assessment total taxable income enough? Do they care what the source of income is? Then they said they heard that I was traveling overseas. Where did that come from?! They said I told them on Tuesday so they were waiting for me to advice them when I'll be back.
1. I never told them I was going overseas. All I said was there are lots of EOFY sales and I would really like to have the card for shopping spree
2. Even if I'm going overseas, what's that got to do with my application?
But the agent kept in asking if I was going overseas that they need to know! Well, I am, from 29/6. Now they have to note it down and send to the credit team. W.T.F!!!???
After all that, this morning I received another email asking me for more documents to be uploaded. I have already uploaded 5 payslips, my group certificate from last FY, a copy of my passport and ATO assessment and what else do they want? The biggest PITA!
I have already contacted the customer advisory line. I even filed a formal complaint but no dice. It's time to go AFCA I think.