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Qantas Premier Credit Card

N860CR

Established Member
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Joined
Nov 30, 2004
Messages
3,362
Oh god Citi makes my head hurt.

So I got a promo for 6 x bonus points at a pet shop of some description. Never posted of course. Called and spoke with someone in Manila who eventually got it after half an hour. Said she’d need to get back to me. Called back at midnight the next night. Yes midnight. Said they’d be posted within 7 days.

7 days later... nothing. I lodge a complaint. I get a PDF letter telling me that my 70k sign up bonus has already posted. Sigh. Call and spend another hour on the phone and the staff don’t listen and can’t get it through their thick head. Figure I’m wasting a lot of time for 1200 points so I tell them I’ll just escalate to the AFCA.

Get a response from Citi today. They tell me my “account was never eligible for the 5 x bonus points on all spend from 1-31 May”. I scratch my head. WTF is she talking about. Then she goes onto say “as a gesture of good faith, I’ll award it anyway” and deposits about 20k points in the account.

It’s actually funny... but how on earth does Citi allow this operation to be so hopeless!
 

DC3

Established Member
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Joined
Jan 8, 2010
Messages
3,282
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Oh god Citi makes my head hurt ...

It’s actually funny... but how on earth does Citi allow this operation to be so hopeless!
Yes, they can be pretty useless. Polite, but useless.
 

Captain Halliday

Established Member
AFF Supporter
Joined
Jun 1, 2014
Messages
2,351
If you already have a Citi Signature QF card, does that prevent you accessing the bonus on this card?

Does Citi or Qantas consider you an existing card holder for the purposes of the exclusion period?*

Whether I want the headache of two citi products is a whole separate debate of course... :confused:

*Apologies if this has been asked and answered, but I used the search function and drew a blank.
 

N860CR

Established Member
AFF Supporter
Joined
Nov 30, 2004
Messages
3,362
Oh god Citi makes my head hurt.

So I got a promo for 6 x bonus points at a pet shop of some description. Never posted of course. Called and spoke with someone in Manila who eventually got it after half an hour. Said she’d need to get back to me. Called back at midnight the next night. Yes midnight. Said they’d be posted within 7 days.

7 days later... nothing. I lodge a complaint. I get a PDF letter telling me that my 70k sign up bonus has already posted. Sigh. Call and spend another hour on the phone and the staff don’t listen and can’t get it through their thick head. Figure I’m wasting a lot of time for 1200 points so I tell them I’ll just escalate to the AFCA.

Get a response from Citi today. They tell me my “account was never eligible for the 5 x bonus points on all spend from 1-31 May”. I scratch my head. WTF is she talking about. Then she goes onto say “as a gesture of good faith, I’ll award it anyway” and deposits about 20k points in the account.

It’s actually funny... but how on earth does Citi allow this operation to be so hopeless!
The saga continues. After not receiving the 20k points, I send this person an email asking what’s going on. She says “I’m sorry I still can’t understand what you have asked for, however I can confirm that the points have failed to post”. She then goes onto say “I’ll offer you 50,000 points” and then says “so a total of 168,559 points will be deposited in 2 days”.

Seriously scratching my head
 

DC3

Established Member
AFF Supporter
Joined
Jan 8, 2010
Messages
3,282
Qantas
Platinum
Flights
My Map
The saga continues. After not receiving the 20k points, I send this person an email asking what’s going on. She says “I’m sorry I still can’t understand what you have asked for, however I can confirm that the points have failed to post”. She then goes onto say “I’ll offer you 50,000 points” and then says “so a total of 168,559 points will be deposited in 2 days”.

Seriously scratching my head
Yes, but this is sort of thing is normal when dealing with Citi. Anything can happen. :)
 

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