Qantas Platinum One experiences?

[windycityf]

**Incoming Rant***
Paid J Flex ticket
Arrived late into SYD on INT flight. Moved to next flight to BNE in Economy…. Middle seat down the back. Had wifi on flight emailed P1 and asked to be moved back to original flight as I would make it. No response.
Get to bag check, agents are having a chin wag. 46 minutes before flight I am told too late solid 45 minute cut off. I said ok, can you please put me back in business on the flight. Nope no business seats until late afternoon,
Oh wait hang on, go talk to supervisor. 30 minutes later, business class seat on next flight to BNE. Supervisor is curious why the downgrade. Says it was operational, Pilot must ride. I could accept that but row 4 wide open so why middle seat down the back?

This is what got me angry. Apparently policy is last person to book flight is first one to get removed, for operational purposes. It makes no sense last to book would be highest fare. And status means nothing? Seems like it maybe time to revisit that policy!

Rant over.

 

[Bugalugz]

First 3x flights as P1 for a trip to NZ.

Flight #1 -PER-MEL - J and full recognition and was in Row 7 on A332 and was given first meal preference and was lucky as they ran out and Mrs is Plat and didn't get that option.
Flight #2 - 737 Y 'Plus' - Was given an actual glass and allowed to drink the business wine MEL-OOL and given an offer of extra food and extra wine above and beyond anyone around me.
Flight #3 - AKL-PER in Y - Full recognition and conversations with crew and both cabin managers - was given wine without asking multiple times.

It's been nice to be made to 'feel' special via recognition, seemingly lots more wine is offered to P1's! haha

 

[arrow]

Flight #2 - 737 Y 'Plus' - Was given an actual glass and allowed to drink the business wine

Wow! Never had that as a P1!!! Many years ago on a ZQN - SYD flight as a WP they did offer it.

 

[Oscarq]

A very enjoyable AFL Melbourne Brisbane game yesterday at the MCG with thanks to Qantas and there corporate box. The food prior to game and half time was way better than Neil's inflight delights courtesy of the event caterer.

 

[jamesatfish]

I had my first experience with disruptions as a P1, flying F on QF11 SYD-LAX yesterday.

The flight had apparently been cancelled at the 11th hour (the QF335 SYD-SIN-LGW chartered A380 apparently had issues so the plan was to cancel QF11 to honour the charter flight), but the issues were resolved so rather than cancel they triggered a 2.5hr delay to QF11 (at least according to the F lounge attendant in Sydney).

I was first notified by the Flighty app sending me a push notification to tell me of the rescheduled departure and arrival.

About 20 minutes later I got the generic "sorry your flight has changed" SMS from Qantas with the same information.

10 minutes after that I got the generic email from Qantas with the same info.

Another 30 minutes later, right when I was on my CBR-SYD connecting flight, the P1 call centre rang me to let me know of the delay. Obviously I couldn't answer as I was mid-flight on a Dash-8.

While the call was appreciated (not that I actually spoke to anyone) it seemed a bit pointless when a third party app told me the same info an hour earlier.

In the SYD F lounge there was no offer of spa treatments at the front desk, and I walked myself and my guest down to the P1/F section of the restaurant where I was asked for my boarding pass before being offered a table. Again no coordination with the front desk and again on par with my previous experiences flying F.

The flight itself was great, the CSM was a bit "meh" but the FA for my part of the cabin was absolutely legendary and made the trip a blast.

My domestic AA connection in LAX was quite tight given the delay but only specific international flights were offered express passes through US Customs at the Qantas desk (trestle table in the corridor). I had naively assumed that would have been a great opportunity for the P1 service to shine through. Thankfully customs was relatively quiet on a Sunday afternoon and there wasn't too much of a queue so I made my connection.

All in all, I don't think being P1 made any difference to my experience of the delay.

 

[justinbrett]

All in all, I don't think being P1 made any difference to my experience of the delay.

Nor should it really, other than being the first to be rebooked if it came to that.

 

[arrow]

Nor should it really, other than being the first to be rebooked if it came to that.

I don’t agree, the simple extras of walking someone to a table or offering them an express pass should be part of the P1 service when there’s a delay that’s inconvenienced a premium passenger

 

[justinbrett]

I don’t agree, the simple extras of walking someone to a table or offering them an express pass should be part of the P1 service when there’s a delay that’s inconvenienced a premium passenger

They’re supposed to escort you regardless, it’s not a delay service (I personally would rather they didn’t, I don’t always want to eat first).

The passes are an airport thing and there’s strict rules for airlines in how they give them out. I’ve never heard of an airline giving them out according to status, it’s needs based for truly tight connections.

You’ll probably be waiting for your bag anyway.

 

[Kangol]

In the SYD F lounge there was no offer of spa treatments at the front desk

You didn't book the day before? The F lounge contact F passengers to do so.

 

[arrow]

They’re supposed to escort you regardless, it’s not a delay service (I personally would rather they didn’t, I don’t always want to eat first).

The passes are an airport thing and there’s strict rules for airlines in how they give them out. I’ve never heard of an airline giving them out according to status, it’s needs based for truly tight connections.

You’ll probably be waiting for your bag anyway.

Fine if pax don’t want to eat first (I often don’t if it’s a morning flight) but the offer of an escort to a table should be made particularly where there is a delay that’s inconvenienced the pax.

The post indicated that they were a connecting passenger with a tight connection so have no idea why they were not provided one even if they weren’t P1

 

[justinbrett]

Fine if pax don’t want to eat first (I often don’t if it’s a morning flight) but the offer of an escort to a table should be made particularly where there is a delay that’s inconvenienced the pax.

The post indicated that they were a connecting passenger with a tight connection so have no idea why they were not provided one even if they weren’t P1

I’ve never not been offered an escort.

I don’t get the association with a delay, sure if you think staff have lapses and don’t always escort as is procedure - that’s a separate issue, but the fact the pax is delayed, the escort isn’t going to help them make their flight nor does it delay anything in the lounge (you can walk yourself just as fast).

The connection was obviously not tight enough, demonstrated by the OP making their flight. Again, pax in Y should get the express passes too if eligible, it’s not a status thing (which is my point).

 

[arrow]

I don’t get the association with a delay

The connection was obviously not tight enough, demonstrated by the OP making their flight.

Agree that the escort is no association with a delay, however it shows the pax that QF are thinking of them during the circumstance. When BA and QF had the JSA many years ago, there was an issue that occurred and the QF first host walked me to the BA lounge dining area and arranged for an invitation and a spa treatment. It didn’t get me to the destination quicker, but it showed that they cared that there was an issue and they were doing their best to make the wait more bearable.

On the express pass, I’ve had them provided to me even on long connections, (I’ve refused them as I have Global Entry) and the crew have some degree discretion on handing them out and they could’ve used that on this occasion.

 

[justinbrett]

Agree that the escort is no association with a delay, however it shows the pax that QF are thinking of them during the circumstance. When BA and QF had the JSA many years ago, there was an issue that occurred and the QF first host walked me to the BA lounge dining area and arranged for an invitation and a spa treatment. It didn’t get me to the destination quicker, but it showed that they cared that there was an issue and they were doing their best to make the wait more bearable.

On the express pass, I’ve had them provided to me even on long connections, (I’ve refused them as I have Global Entry) and the crew have some degree discretion on handing them out and they could’ve used that on this occasion.

My point is that airlines should look after all passengers when they cause a delay, not just those with status.

Broadly this is how it is.

I’ve seen crew hand out express path cards for Australia but these aren’t worth the paper they’re written on these days. I’ve never seen crew hand out the LAX pass - only ever seen that from the LAX ground team and it’s there waiting for you when you land in a bright orange folder.