Qantas Platinum One experiences?

[sudoer]

TKWYA!

 

[_TheTraveller_]

Usually don't like complaining about CS staff over the phone but I had an unsavoury experience yesterday evening with the VIP line. I had made 3 calls discussing different options for a flight change. I was on a through fare from NZ to AUS and had an extended layover in SYD but wanted to change the final destination.

Understandably it's a complex situation but I expected more than this. The first two were fantastic and tried to help as much as they could. I was given a few options and I opted to call back later. The 3rd CS staff went on a tirade about how the fare was illegal and shouldn't have been allowed to book it and that their colleagues should have picked this up and the information they provided was incorrect.

I don't really get why they had to do that. The encounter was very unpleasant and made it seem like I was at fault for booking the ticket. Unfortunately I didn't get their name to provide some feedback.

 

[QFFHntrGthr]

Usually don't like complaining about CS staff over the phone but I had an unsavoury experience yesterday evening with the VIP line. I had made 3 calls discussing different options for a flight change. I was on a through fare from NZ to AUS and had an extended layover in SYD but wanted to change the final destination.

Understandably it's complex situations but I expected more than this. The first two were fantastic and tried to help as much as they could. I was given a few options and I opted to call back later. The 3rd CS staff went on a tirade about how the fare was illegal and shouldn't have been allowed to book it and that their colleagues should have picked this up and the information they provided was incorrect.

I don't really get why they had to do that. The encounter was very unpleasant and made it seem like I was at fault for booking the ticket. Unfortunately I didn't get their name to provide some feedback.

If you didn't opt out, I think the call would have been recorded. Note the date and time of that 3rd call then send in a feedback giving as much detail from that unpleasant exchange. The staff member obviously didn't leave you with the short feedback at the end of the call.