I've given up to be honest. The most I have had from the P1 team is a couple of polite emails. None of the things I have raised have been investigated or treated any differently to when I was just WP.
I'm only only a lowly [-]Platinum [/-] Gold and I wouldn't accept a boarding pass for 4E if my original boarding pass had 4D on it. They would need to give me 4D back.It is just another sign that P1 is a make-believe status with very inconsistent benefits, where even the simple things (don't move a P1 without first making contact - how hard is that?) can't be relied upon. At least for 3rd class P1s (also like me!).
Ok, so this may well be the worst first P1 trip on record.
As you all know about my reassigned seat from Monday, this happens:
Taxiing out on QF2274 PLO - ADL yesterday at 1820
We then turned around and started heading back to the terminal. Pilot came over the PA and announced there was an warning light to do with the rear cargo door.
After 1.5 hours the ground staff announced the flight would be cancelled and the next flight will be at 0920 am. Everybody rushed to the service line and began the complaining, yelling etc. Not enough accommodation was the feedback from the CSO.
Quickly rang P1 team to advise I needed to get back to Adelaide last night. A- for an early morning meeting and B- for my flight home today at 1100 am.
P1 team knew nothing about the delay claiming that they don't monitor Qantas Link flights :shock:.
There was a REX flight leaving at 1930, so my intention was to try and get a seat on that aircraft. In the process, other passengers had the same idea.
I managed to get a seat $278.00 later and then contacted the P1 team. Not much they could have done in this instance on such short notice, but I was advised to send in the invoice for the REX flight for a refund.
Now, after discussions with P1 this morning, they said they would only refund a portion ($130.05 of the QF booking that wasn't taken. I would have to take the issue up with Customer Care to see if they will look at doing something with the outstanding amount for my REX flight. Are the P1 team not customer care?
I must say, this is a horrendous start to my first P1 itinerary.
Struggling to use your Frequent Flyer Points?
Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.
Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.
As far as I know QF have no interline or other agreement with Rex, so they probably couldn't have just put you on that flight without worrying about all this stuff...
This is going back a few years (before P1 existed) but I've been on a cancelled QF flight where they automatically put everyone on the Rex flight leaving at the same time. They just handed us all new boarding passes. I think that would be cheaper than putting everyone in a hotel. But a few years is a long time in this industry ...
Ok, so this may well be the worst first P1 trip on record.
P1 team knew nothing about the delay claiming that they don't monitor Qantas Link flights :shock:.
I think someone is telling porky's here, have had multiple delays on QFLink flights & have always had them monitored & other arrangements made.
Just a typical P1 experience that goes to show P1 is not worth the effort of flying. The amount of money saved by not going for P1 will buy these experiences & much more. Ok, maybe except the occasional F upgrade.
Think I must be on a ****list somewhere.
Have flown 26 legs since the new year, all fully flex without a single comp. Flight 651 yesterday had 4 spare seats in J as well.
Think I must be on a ****list somewhere.
Have flown 26 legs since the new year, all fully flex without a single comp. Flight 651 yesterday had 4 spare seats in J as well.
I think someone is telling porky's here, have had multiple delays on QFLink flights & have always had them monitored & other arrangements made.
Just a typical P1 experience that goes to show P1 is not worth the effort of flying. The amount of money saved by not going for P1 will buy these experiences & much more. Ok, maybe except the occasional F upgrade.
Just use points as freebies seem to be off the table.
I hope things have changed, but this is the exact reason I dis-engaged with Qantas and P1.
100's of segments as P1 - not 1 free upgrade.
AFF Supporters can remove this and all advertisements
Feel free (pun intended) to flame me but....
since when have comp upgrades been a published benefit of P1? Never.