....... I want to gift these to some relatives .....
a) Will they get turned away from the SIN lounge if it's crowded? .....
b) Presumably they can use the lounge invitations on any leg and not just the departing leg?....
It really sucks that as a P1 they give us passes, but then we can suffer the embarrassment of gifting them to friends/family who then get denied. This is really unacceptable........
I guessed as much about the mystery. So I'm guessing that I am one of the only 20 year old Platinum Ones? (And yes it is very scary, but thanks to DSC it made it pretty easy)
That's fantastic. Good to hear.met at the a/c door by a Chairman's Host who escorted me through to the Lounge. Gave me a full tour of the facilities and had pre-booked a shower cabin for me if I wanted it (I did take up this offer)!
That's fantastic. Good to hear.
Was there any reason behind giving you a tour - is CL access going to be a thing for P1s on this flight? I presume this is what CLs get in Perth.
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Understood. Bit of wishful thinking on my part. Good service in any event.Sorry, I wasn't clear in the post - a tour of the Perth Transit Lounge (ie. the QF9/10 lounge). I think her title was simply Chairman's Host, because they have no F in or out of PER.
Understood. Bit of wishful thinking on my part. Good service in any event.
Great suggestion. And obviously the SST can add messages, so makes sense for the P1 invites. Even if we need to give them details of who and what flight we've allocated it for, I'd be happier doing that and having some comfort. Given the pax must be flying a QF flight this should be manageable, I'd have thought.QF have fields for service information on their BP's - can't the system print something like "Access to Mel First Lounge" or "Access to SIN Qantas Lounge"? on there? When you have NOTHING on a BP to indicate you even have the pass that confuses everyone IMHO.
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Great suggestion. And obviously the SST can add messages, so makes sense for the P1 invites. Even if we need to give them details of who and what flight we've allocated it for, I'd be happier doing that and having some comfort. Given the pax must be flying a QF flight this should be manageable, I'd have thought.
well it should be automated. I mean if they are going to stuff around making people link passes to bookings/flights then the system knows, in theory, what flight you are on, out of what port, and thus what lounge(s) you should have access too. Saves on confusion and time wasting about if one is eligible or not and all that.
Again, other airlines seem to manage it without much fuss... QF? A convoluted system in the first p;lace made harder with zero confirmation.
If they can't do that on the BP, then what about a printable copy of your invite (eg: in manage booking, have a "print invitation"?) option? and/or have it show in tee app to show agents. There are all sorts of ways they could do this to make life easier....
One of the biggest issues with these electronic invites, apart from having to be tied to a particular flight or PNR, os that nothing seems to print on the BP as "proof" or that is clear to any lounge agents. I mean when one flies with EK or SQ or most airlines they print clearly "You're invited to use the Wing First" or TPR or whatnot. QF have fields for service information on their BP's - can't the system print something like "Access to Mel First Lounge" or "Access to SIN Qantas Lounge"? on there? When you have NOTHING on a BP to indicate you even have the pass that confuses everyone IMHO.
Out of interest, does anyone know of a star alliance airline that offers this? I am with Avianca and they have such a thing, but one of the many requirements is reaching 60 years of age
("Cenit" program - 1,000,000 qualifying miles flown, 15 years active membership, and 60 years of age)
I received an interesting invite today, confirming:
- QF still does not know where I am
- QF F will remain!
I'm actually tempted to try to rearrange my travel to attend this.
Dear LM
Phil Capps, Head of Product and Service Development at Qantas is pleased to invite you to attend an exclusive First experience workshop at the Qantas Centre of Service Excellence.
As one of our most valued First Class flyers, we would like your input into the design of the First experience for Qantas' Project Sunrise, the development of a direct flight from East Coast Australia to destinations such as London and New York.
By joining us you will be contributing to the creation of a new era of long haul flying - and taking part in what we hope will be an interesting discussion with fellow First travellers and members of the Qantas Customer Experience team.
Rockpool canapés and selected First wines will be served.
Date: Thursday 02 August 2018