From @encryptededdy :
View attachment 283797
Reset the clock!
Scores of travellers were left in the lurch earlier this week after Jetstar ushered them off their flight home, put them on a ferry and left them to fend for themselves in a packed-out Queensland tourist town.www.abc.net.au
And there is no point to doing so if immigration keeps you on the jet.Not difficult, because where there are railways, bus companies typically can be contacted at any hour of the day or night for 'rail replacement coaches'.
So if the rail operators can get in touch at any time, so can QFi.
As someone who patronizes JétStar, Qantas' luxury airline created by none other than Uncle Alan, I take offence to such remarks. When was the last time a JétStar customer was placed on hold for hours on end? That's the type of behaviour I would only expect of discount corner cutting brands like Qantas!Pffft. Jetstar leaving passengers stranded is not news.
"At this point, I think everyone reasonably assumed we would be accommodated overnight. The first ground staff my wife and I saw told us to go to the check-in area and someone would come to give us more information. Nobody came," he claimed.
"People gathered, confused, near the check-in area. We did not see a single Qantas staff member after disembarking. We were literally abandoned. Qantas took zero responsibility for the situation," he claimed.
But a Qantas spokeswoman said the decision to divert was made only after the aircraft was airborne.
The last point seems reasonable (actually, is it? surely there's enough accom near the airport to handle a not full 737?), except if you've decided there's no point taking pax to hotels then it seems like it would be a good idea to actually communicate this to them.The Qantas spokeswoman said cancelling the flight would have been a really poor outcome for customers in Sydney and all efforts were made to get the flight into Wellington.
"The decision to divert was made once airborne, after the boarding and taxiing processes," she said.
Qantas said it regularly accommodates customers in hotels or rebooks them on new flights "regardless of costs" when there's a cancellation, and denied any decisions were made because of financial reasons.
"We understand how frustrating this decision was for our passengers and apologise again," the spokeswoman said.
"Our teams went into great lengths to be able to depart Sydney Airport in time to make the Wellington curfew rather than cancelling the flight, as the severe weather meant there was extremely limited accommodation in Sydney," she said.
"Despite best efforts, once airborne it was confirmed that the flight was going to miss the extended Wellington curfew and had to divert to Christchurch."
She said accommodation and transfers were going to be sourced in Christchurch.
"But based on the times and how long it would have taken to get each passenger accommodation and transport, they would have only an hour or so at a hotel before having to return to the airport," she said.
Novotel CHC airport hotel front door is 50m from the terminal and Sudima Hotel 1.1 km from the terminal (after the airport car park). If they had capacity is unknown. The city centre is not far away.The last point seems reasonable (actually, is it? surely there's enough accom near the airport to handle a not full 737?), except if you've decided there's no point taking pax to hotels then it seems like it would be a good idea to actually communicate this to them.
Hmm, I mean judging by the flight path it looks like it was made very close to Wellington. As to why they thought they would be allowed to land for most of the flight, I suppose we'll never know.The decision to divert was made once airborne, after the boarding and taxiing processes
I thought under QF policy you could just go book your own hotel and put in a claim after the event. A$200 per room + A$30 per person to cover meals and transport.
Did the pax clear customs & immigration in CHC or did they stay airside? That could have been a factor as well.
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