Hello Qantas Frequent Flyer team,
My QFF number is xx_XX
I would like to request Original Routing Credit for an involuntary change made to PNR xx_XX, which I flew on Saturday 30 September 2023.
The original e-ticket is attached to this email. When checking in at the Qantas Sydney Business Lounge, I was asked to move to the direct QFxx_ SYD-HBA flight, as QFxx_ SYD-MEL was oversold due to an equipment downgauge. I accepted this change, and have attached a copy of my boarding pass as flown.
As a Points Club member, I would have received 18 status credits for SYD-MEL and 18 status credits for MEL-HBA.
In addition, this booking was made during the Double Status Credits promotion in March 2023. I have attached a copy of my registration confirmation. I would have received 18 bonus status credits per booked flight.
Can you please process the original routing credit along with the bonus status credits? Please let me know if you require any further documentation.
Kind regards,