Qantas on-time performance

[crazydave98]

My last 8 flights on QF have all been delayed by 20 minutes or more. Not good enough but unfortunately there is no viable alternative....

No viable alternative on SYD-BNE are you kidding? You wouldn't sit on a Virgin Blue flight for a whole hour and 25 minutes to send Qantas the message that 8 flights in a row delayed more than 20 minutes is not good enough? No wonder they get away with treating you they way they do.
CrazyDave98

 

[pauly7]

The June figures are out, http://www.bitre.gov.au/publications/14/Files/BITRE OTP Report Jun 2008.pdf, and the comparisons with May might be instructive. June figures:


QF's on-time performance was pretty tragic....

But hardly suprising given all the strikes...

Actually if you look at the national on-time for June, DJ was something like 79%? and QF was 68%? (from memory) which are both not very good but makes me think that actually there was more than strikes happening since DJ performed well below normal . Alot of weather obviously....

And thats not even looking at Jetstar's woeful performance - 68%! No strikes, no major problems

 

[taswegian77]

well on a lighter note i am traveling to BBK next Tuesday and QF can be as late as they like. OK I want to at least leave before curfew hits at 11pm, as it means more time in the F lounge thank you very much...

 

[JohnK]

Sitting in BNE lounge awaiting departure of QF555 to SYD and most flights are delayed again. There is something wrong and you can't keep blaming the weather. I have sent very negative feedback to QF and again I do not expect a response.

Dear Sir/Madam,

I provided QF with feedback last week on the constant lateness of my flights as I am commuting SYD-BNE every week. I was not surprised but a little disappointed that I did not receive a phone call. Sure nothing can be done as this is happening across the board but the image of QF is taking a hit at the moment and late flights is not helping the image.

It is now 18:50 and I am sitting in the BNE lounge again awaiting a departure on QF555 to SYD and all flights are delayed again! My flight was due to depart at 19:45 and is now due to board at 19:50 and I expect this delay will increase even more by the time this flight is due to depart. Not really good enough.

I don't expect any response to this feedback. What can you tell me other than sorry but we are trying our best. If this is what is supposed to be called service then I feel QF has again let down their loyal customer base. If this is the type of service I provided to my customers I would not have a job.

Thanks for taking the time to read my complaint.

Kind Regards,
John

 

[oz_mark]

There was a report in the last day that said that Qantas still had two - three weeks before it caught up with all the engineering work, so perhaps this is an ongoing factor.

 

[JohnK]

I don't know what is causing problems but I do know that it is not good.

No further updates on the screen or from the lounge but QF551 finally took off, QF553 is still scheduled to board at 19:40, 45 minutes late, but it is now well past this time and QF555 is still scheduled to board at 19:50, 25 minutes late, an still no sign of boarding.

If QF on-time performance figures for July and August look even remotely reasonable there is definitely some fiddling of the statistics....

 

[Bundy Bear]

I don't know what is causing problems but I do know that it is not good.

No further updates on the screen or from the lounge but QF551 finally took off, QF553 is still scheduled to board at 19:40, 45 minutes late, but it is now well past this time and QF555 is still scheduled to board at 19:50, 25 minutes late, an still no sign of boarding.

If QF on-time performance figures for July and August look even remotely reasonable there is definitely some fiddling of the statistics....

Hmm; wondered how your flights were going tonight, seems like late as usual no surprises there.

 

[Mal]

There was a report in the last day that said that Qantas still had two - three weeks before it caught up with all the engineering work, so perhaps this is an ongoing factor.

Saw that article as well. Surprised me, but assume it's correct.

Note also Qantas had the 737-400 re-inspections recently and some other maintenance issues that they needed to sort out, so they may have some backlog with various things.

 

[straitman]

Nothing more to say really :!:

Qantas flight delays take off | The Australian

 

[JohnK]

OK so that was June and on-time performance may have been affected slightly by the weather. We are now in August and on-time performance is still poor.

Interesting while waiting for the flight to board last night the FA mentioned that the delay was due to BNE air traffic control not allowing them to land. I did mention to her that the original delay had nothing to do with BNE air traffic control and the same flight + plus many others have had delays for at least the last 3 weeks.

Anyway completed boarding around an hour late and short taxis both in BNE and SYD and with some time made up during the flight we only landed 36 minutes late. Not bad in the end but makes for a very long day when you are up at 6:30am....

 

[Flashback]

OK so that was June and on-time performance may have been affected slightly by the weather. We are now in August and on-time performance is still poor.

Interesting while waiting for the flight to board last night the FA mentioned that the delay was due to BNE air traffic control not allowing them to land. I did mention to her that the original delay had nothing to do with BNE air traffic control and the same flight + plus many others have had delays for at least the last 3 weeks.

Anyway completed boarding around an hour late and short taxis both in BNE and SYD and with some time made up during the flight we only landed 36 minutes late. Not bad in the end but makes for a very long day when you are up at 6:30am....

Vote with your feet then. If it's really that important to get away quicker and DJ is doing so, then spend the few extra $ (if that's the case) and fly with them.

 

[v8Statesman]

well on a lighter note i am traveling to BBK next Tuesday and QF can be as late as they like. OK I want to at least leave before curfew hits at 11pm, as it means more time in the F lounge thank you very much...

Didn't know QF flew to central Africa.

 

[JohnK]

No viable alternative on SYD-BNE are you kidding? You wouldn't sit on a Virgin Blue flight for a whole hour and 25 minutes to send Qantas the message that 8 flights in a row delayed more than 20 minutes is not good enough?

Not sure what to make of the DJ on-tme performance figures either. As Friday is the day I am interested in flying then lets look at yesterday 22/8/2008.

DJ236 BNE-SYD departed 14:00 arrived 16:00, 30 minutes late
DJ242 BNE-SYD departed 15:45 arrived 17:25, 55 minutes late
DJ246 BNE-SYD departed 17:05 arrived 18:30, 60 minutes late
DJ254 BNE-SYD departed 18:45 arrived 20:25, 85 minutes late

These figures are from the DJ website and I ran out of time to get the remainder of the flights for the night. I think you get the general idea how late DJ flights to SYD were on Friday night.

History disappears very quickly for arrival information from most websites. I would really be interested in seeing the figures for 22/8/2008 of the last 6 DJ flights BNE-SYD for the night. These are DJ260, DJ256, DJ258, DJ262, DJ266 and DJ272. Did any of these get cancelled as they were likely to miss the curfew?

 

[Flashback]

Well it looks like DJ is in the same boat as QF so maybe suggests an airport issue, rather than carrier specific?

 

[Mal]

History disappears very quickly for arrival information from most websites. I would really be interested in seeing the figures for 22/8/2008 of the last 6 DJ flights BNE-SYD for the night. These are DJ260, DJ256, DJ258, DJ262, DJ266 and DJ272. Did any of these get cancelled as they were likely to miss the curfew?

Try the route search on Track Flight Status, Airport Delays and other Flight and Airport Information Not sure how accurate the stats are for Australian flights or how complete the data is, but would be a starting point.

 

[JohnK]

I tried FlightStats first before going to the DJ website. It would appear that FlightStats does not display accurate information for most DJ flights. Anyway most websites only have individual flight history for the previous day.

Well it looks like DJ is in the same boat as QF so maybe suggests an airport issue, rather than carrier specific?

I have also noticed delays from SYD on a Sunday afternoon.

 

[luckydog]

Returned from Bangkok to Sydney today.
Yesterday I just had a whim and swapped from QF2 to BA09
(Qantas metal to BA metal). Actually I think the new BA World Traveller cabin has a better seat than the Qantas Skybed.

Lucky I did (the Thai would say its Karma) as the QF2 flight took off
9 hours late from Bangkok while the BA plane was exactly on time.
Lots of people checking in for QF metal aircraft were being moved to EK,
which is not OneWorld so must have been costing QF a bomb.

Curiously flying to Bangkok a week ago, the same thing happened, but in that case QF (to their credit) actually moved me from QF1 to QF301 (again the BA codeshare) a day before the flight.

 

[Dave Noble]

Returned from Bangkok to Sydney today.
Yesterday I just had a whim and swapped from QF2 to BA09
(Qantas metal to BA metal). Actually I think the new BA World Traveller cabin has a better seat than the Qantas Skybed.

You must be kidding here surely. I have never heard anyone else suggest that BA Economy is better than QF Business before. QF Business is hardly the best business class, but even so, far better than any economy I've used

Lots of people checking in for QF metal aircraft were being moved to EK,
which is not OneWorld so must have been costing QF a bomb.

Can't see that not being part of OW will have made a difference to the cost to QF tbh

Dave

 

[NYCguy]

Actually I think the new BA World Traveller cabin has a better seat than the Qantas Skybed.

Well, a giant :shock: to that comment.

You can't be serious! I mean, really... What?!

 

[straitman]

Returned from Bangkok to Sydney today.
Yesterday I just had a whim and swapped from QF2 to BA09
(Qantas metal to BA metal). Actually I think the new BA World Traveller cabin has a better seat than the Qantas Skybed.

Surely you mean BA Club World :!: Even then a lot of people would disagree though Mk 2 is better if you are tall.