Qantas Money app: loading money failures

[John in Melbourne]

Has anyone else had this problem with the Qantas Money app?
When I try to load money into my account, the app fails with a totally useless (to me) error message (see attached photo). The same thing happens on my iPhone 12 and my iPad Air. I have to use a computer to access the QM website to successfully and securely load money, which is no help while travelling.

I suspect it's a bug in an update that happened a few months ago. i've contacted QM by email and even by a review on the App Store but haven't had a positive response yet.

 

[John in Melbourne]

Update: today I got an email from Qantas Money Support. The problem is a known one and other people are experiencing it. Their development team are working on it.