FlyingKangaroo
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This is a bit harsh but first of all, some of those Covid credit holders may no longer even be alive or able to travel... five years is a long time when you're getting pretty up there, and Qantas would have no way to know. Locked in limbo forever.
Pax based overseas may also never have found an opportunity to use them. We had a trip planned to South America that never eventuated in the form we had intended; had I had credits with indefinite expiration on Aerolineas Argentinas, they'd still be sitting there (instead, they just held onto the money and that was that).
Add to that credits people lose (it happens, especially for business travel I suspect -- just forgotten, or former employees, etc.) and very small balances people never bother to use and I can see that all adding up to those figures pretty fast when you consider how much revenue they collect in a year.
QF shot itself in the foot being so difficult during those years, and now find themselves in the unenviable position of having to maintain what is perhaps the most generous lingering Covid credit system in the industry. Diddums, I suppose.
Pax based overseas may also never have found an opportunity to use them. We had a trip planned to South America that never eventuated in the form we had intended; had I had credits with indefinite expiration on Aerolineas Argentinas, they'd still be sitting there (instead, they just held onto the money and that was that).
Add to that credits people lose (it happens, especially for business travel I suspect -- just forgotten, or former employees, etc.) and very small balances people never bother to use and I can see that all adding up to those figures pretty fast when you consider how much revenue they collect in a year.
QF shot itself in the foot being so difficult during those years, and now find themselves in the unenviable position of having to maintain what is perhaps the most generous lingering Covid credit system in the industry. Diddums, I suppose.
