Roger Rabbit
Junior Member
- Joined
- Nov 14, 2018
- Posts
- 37
Purchased a voucher on ebay last year, seller changed it into my name and I applied it as part payment.
All seemed fine, booking confirmed, even managed to achieve price promise
Three days prior to the flight received a "Travel Document" email followed by the confirmation and E ticket/itinerary.
Within the travel document was "PLEASE CONTACT QANTAS URGENTLY ON 131313 IN REGARD TO YOUR UPCOMING BOOKING". After spending a good couple of hours on the call, explaining why I called, and being bounced around several operators, no issue could be found.
Fast forward 3 days, attempt to check in at the kiosk and it wouldn't accept my passport, advised to head to the counter. After several calls back and forth to find out the booking had been flagged by security - could not give me a reason at that time - advised to call 131313 again' nett result missed the flight and ended up rebooking the next available flight with Emirates.
Ended up with the explanation the voucher had been held due to "fraud"... to their credit the flight was refunded within 24hrs. Left it at that until returning from holiday and engaged in some email ping pong trying to get a definitive answer, even had the voucher seller provide documentation and statement that voucher was gifted etc...
Had pretty much forgotten about the experience... until I received a follow up email, nearly 12 months to the day asking if I was satisfied with the outcome...
tldr = don't buy vouchers from Ebay
All seemed fine, booking confirmed, even managed to achieve price promise
Three days prior to the flight received a "Travel Document" email followed by the confirmation and E ticket/itinerary.
Within the travel document was "PLEASE CONTACT QANTAS URGENTLY ON 131313 IN REGARD TO YOUR UPCOMING BOOKING". After spending a good couple of hours on the call, explaining why I called, and being bounced around several operators, no issue could be found.
Fast forward 3 days, attempt to check in at the kiosk and it wouldn't accept my passport, advised to head to the counter. After several calls back and forth to find out the booking had been flagged by security - could not give me a reason at that time - advised to call 131313 again' nett result missed the flight and ended up rebooking the next available flight with Emirates.
Ended up with the explanation the voucher had been held due to "fraud"... to their credit the flight was refunded within 24hrs. Left it at that until returning from holiday and engaged in some email ping pong trying to get a definitive answer, even had the voucher seller provide documentation and statement that voucher was gifted etc...
Had pretty much forgotten about the experience... until I received a follow up email, nearly 12 months to the day asking if I was satisfied with the outcome...
tldr = don't buy vouchers from Ebay