Qantas Gift Voucher ~ Ebay | Australian Frequent Flyer
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Qantas Gift Voucher ~ Ebay

Roger Rabbit

Junior Member
Joined
Nov 14, 2018
Messages
12
Purchased a voucher on ebay last year, seller changed it into my name and I applied it as part payment.
All seemed fine, booking confirmed, even managed to achieve price promise
Three days prior to the flight received a "Travel Document" email followed by the confirmation and E ticket/itinerary.
Within the travel document was "PLEASE CONTACT QANTAS URGENTLY ON 131313 IN REGARD TO YOUR UPCOMING BOOKING". After spending a good couple of hours on the call, explaining why I called, and being bounced around several operators, no issue could be found.
Fast forward 3 days, attempt to check in at the kiosk and it wouldn't accept my passport, advised to head to the counter. After several calls back and forth to find out the booking had been flagged by security - could not give me a reason at that time - advised to call 131313 again' nett result missed the flight and ended up rebooking the next available flight with Emirates.
Ended up with the explanation the voucher had been held due to "fraud"... to their credit the flight was refunded within 24hrs. Left it at that until returning from holiday and engaged in some email ping pong trying to get a definitive answer, even had the voucher seller provide documentation and statement that voucher was gifted etc...
Had pretty much forgotten about the experience... until I received a follow up email, nearly 12 months to the day asking if I was satisfied with the outcome...

tldr = don't buy vouchers from Ebay
 

jeremyaus

Junior Member
Joined
May 25, 2019
Messages
38
I was thinking myself to buy some for my trip to Europe
But after your experience....maybe i wont and just settle with purchasing it myself
 
Last edited:

Roger Rabbit

Junior Member
Joined
Nov 14, 2018
Messages
12
Yes, I know that now... figured "Fully transferable to include friends and family" was a good bet at the time

$700/$1000 Voucher
 

AustraliaPoochie

Established Member
AFF Supporter
Joined
Feb 9, 2014
Messages
3,911
OP, why (would you have)/did you even consider doing it in the first place?
Lucky they didnt suspend or close your QFF account.
 

levelnine

Active Member
Joined
Nov 7, 2009
Messages
651
Is buying a voucher against the QFF terms and conditions? TIL
That's not the problem.

It's the risk that the gift voucher was purchased with a stolen credit card, which means the voucher will then be cancelled once Qantas becomes aware of the fraudulent transaction.

When you buy any gift voucher on Ebay, you have no way of verifying whether the voucher was bought legally. It's a common scam -- steal credit card details, use them to purchase gift cards and sell the gift cards to unsuspecting people for real cash.
 

Roger Rabbit

Junior Member
Joined
Nov 14, 2018
Messages
12
OP, why (would you have)/did you even consider doing it in the first place?
Lucky they didnt suspend or close your QFF account.
It's not something I was planning on doing... Just browsing eBay and happened upon it...
As for it being a common scam .. I did the usual Google research at the time ....seller looked legit.... Part of the reason I shared the embarrassing story here...didn't see any similar topics~in case someone else was contemplating the idea
 

sbor90

Established Member
AFF Supporter
Joined
Feb 23, 2015
Messages
1,203
Flights
My Map
That's not the problem.

It's the risk that the gift voucher was purchased with a stolen credit card, which means the voucher will then be cancelled once Qantas becomes aware of the fraudulent transaction.

I am well aware of the risk of the voucher being cancelled and OP potentially losing their money. I wasn't aware QFF were within their rights to ...
suspend or close your QFF account
... and wondered if being an innocent victim in voucher fraud was actual grounds for QFF to cancel said account.
 

Roger Rabbit

Junior Member
Joined
Nov 14, 2018
Messages
12
That's not the problem.

It's the risk that the gift voucher was purchased with a stolen credit card, which means the voucher will then be cancelled once Qantas becomes aware of the fraudulent transaction.

When you buy any gift voucher on Ebay, you have no way of verifying whether the voucher was bought legally. It's a common scam -- steal credit card details, use them to purchase gift cards and sell the gift cards to unsuspecting people for real cash.
Just how long does it take Qantas to realise the fraud though. Voucher was redeemed toward flight 1 month prior, and had less than 2 months left on the expiry date on the voucher itself....
 

levelnine

Active Member
Joined
Nov 7, 2009
Messages
651
wondered if being an innocent victim in voucher fraud was actual grounds for QFF to cancel said account.
OP can certainly argue that they are a bona fide purchaser and therefore should not have their QFF cancelled, but that is going to require the OP to prove that they are a bona fide purchaser and not the person who stole the credit card details. A huge hassle that no one would want to go through.

Just how long does it take Qantas to realise the fraud though.
It could take many months, if not years. Say a person's credit card details are stolen. It might take them many months to discover their details were stolen if the scammer is clever and only makes one fraudulent purchase every couple of months. On a high transaction credit card (thousands of dollars per month), a person will only notice if they carefully check their statement. (Many people do not.) Once they become aware, it might take the bank a month or two to confirm the fraudulent transactions. It might take Qantas a month or two to take action on the claim.
 

AustraliaPoochie

Established Member
AFF Supporter
Joined
Feb 9, 2014
Messages
3,911
You can certainly buy travel vouchers, lets say, from Coles or Woolworths, they have them to take your pick to buy and give to people as gifts, (you know the ones with the printed warnings about not buying vouchers to pay debts to the commonwealth, the ones that scammers ask for).
My thought is more so buying vouchers from ebay or ozbargains, or from "relatives" where those relatives are "ahem ahem".
How many tales of woe on here, people have bought points from others, "ahem ahem", and QF has somehow found out, and the QFF account holder's account is locked.
Edit: think about it, how did QFF find out?
Maybe they did some data matching, ...
Maybe the seller/someone told them, ...
Maybe the OP's "bad luck" that they did some checking, ...
Hard to say.
 

sbor90

Established Member
AFF Supporter
Joined
Feb 23, 2015
Messages
1,203
Flights
My Map
My thought is more so buying vouchers from ebay or ozbargains, or from "relatives" where those relatives are "ahem ahem".
How many tales of woe on here, people have bought points from others, "ahem ahem", and QF has somehow found out, and the QFF account holder's account is locked.
Buying points from people who aren't family members is explicitly against the T&C - is buying vouchers also against the T&C? or are you just guessing?

Edit: think about it, how did QFF find out?
Maybe they did some data matching, ...
Maybe the seller/someone told them, ...
Maybe the OP's "bad luck" that they did some checking, ...
Hard to say.
Voucher was purchased using stolen CC details. CC holder noticed fraudulent transaction and notifies bank. Bank reverses transactions, Qantas finds out.
 

onemore

Member
Joined
Jul 14, 2009
Messages
221
I noticed a fraudulent entry on my credit card a few months back, somehow someone did get my credit card details when I was on a holiday in Bali, it was a SC run and is the only reason I went to the dump for 2 days.
Anyway, I did some detective work and found the funds were used in Singapore to purchase a holiday, so I contacted the agency I Singapore and after explaining that my card had been scammed they willingly gave me all the details of the transaction proving it wasn’t me that made the transaction, which I was then able to forward to the fraud section of my card provider.
The bank refunded my money in a few days.
Receptionists at hotels now get offended when I growl at them to keep the credit card machine on top of the desk where I can see it.
 

AustraliaPoochie

Established Member
AFF Supporter
Joined
Feb 9, 2014
Messages
3,911
I noticed a fraudulent entry on my credit card a few months back, somehow someone did get my credit card details when I was on a holiday in Bali, it was a SC run and is the only reason I went to the dump for 2 days.
Anyway, I did some detective work and found the funds were used in Singapore to purchase a holiday, so I contacted the agency I Singapore and after explaining that my card had been scammed they willingly gave me all the details of the transaction proving it wasn’t me that made the transaction, which I was then able to forward to the fraud section of my card provider.
The bank refunded my money in a few days.
Receptionists at hotels now get offended when I growl at them to keep the credit card machine on top of the desk where I can see it.
ING at the least blocks iffy transactions and asks you to contact them.
 

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