Qantas forcing everyone to use self-service check-in kiosks in AKL

[jastel]

There are people to help you at McDonald’s (see: your comment where someone helped you). They are also more than happy to take your order and take your cash at the till. There’s also people to help at Woolies too - you can hit the button on screen to call for assistance, or you can go to a manned checkout. Some of the self checkout machines can also accept cash. I agree airports should have options to assist people who have trouble with machines, and they should be trained and enabled to do so.

On the generational generalisations, you’re attempting to conflate earlier technological uptake by younger generations with a sneering take on perceived antisocial behaviour because we rather not talk to people. I’m not having your spurious slur. I can talk with the best of them, but I’d rather the maccas employee makes my Big Mac faster instead. One further observation from me - I believe you’re wary of change and want things to stay how you are used to.

Yes there are some helpers but never enough.

Hardly a sneering slur to say younger people are better at new tech...first its a well known fact, and second if anything its a compliment to them.
Older people are better at doing things manually or the old way. Put most 18 year olds alone on a farm and they would starve to death...not knowing how to grow stuff or kill an animal.
Different generations have different skillsets.

I dont know your age, and you dont know mine, so it was not a personal attack on you or anybody...unlike the guy who said my response was "rubbish and entitled".

It was my opinion...you have yours...he has his.

And we are really getting off the topic of the AKL Check in improvements....

 

[wandering_fred]

And we are really getting off the topic of the AKL Check in improvements....
Checking for improvements and not finding any?
Perhaps you will need exercise further wandering
Fred

 

[NZflygirl]

I heard it was Menzies (QF’s ground handler).

Next time I'll ask the check-in agents and see what their version of events is. Might be a he said she said type scenario!

So long as there is a roaming service agent I don't see an issue. 20 robots also faster than the usual 1-3 check in agents

But I'm the type who does the Woolies shopping via Scan and Go

I typically find there are never enough roaming agents though so then it actually takes longer to check-in than it would have taken via a priority queue. You just spend time trying to find a free agent or in a queue waiting for the agent. Sometimes bag drop goes smoothly but when it doesn't


For those comparing Maccas and Woollies self order/checkouts, I have not reached the lofty heights of status with those companies to see what the promised premium benefits are.
It's not the same... when an airline says you'll be prioritized if you reach status then it creates an expectation and they should deliver. Not sure people would feel the same about doing away with F check-in in favour of self serve kiosks?


Anyway, I have a minor question: Can QF link separate tickets QF-QF international - international over the phone so that I can just use the kiosk to check-in? Will be checking in at Auckland. Just trying to avoid queues for the agent. I doubt kiosks have become that smart where I could manage that at the kiosk. No big deal if they can't as loads of time between flights but I'd prefer not to pick up my luggage in Oz. Planning on getting out of the airport between flights and going for a wander.

 

[Quickstatus]

Can QF link separate tickets QF-QF international - international over the phone so that I can just use the kiosk to check-in?

No linkage is necessary or possible. The separate tickets remain within their PNR.

The kiosk effectively looks at your MMB. If able to OLCI for connecting flight, Kiosk will be able to do it. If not ask the roaming agent

 

[NZflygirl]

No linkage is necessary or possible. The separate tickets remain within their PNR.

The kiosk effectively looks at your MMB. If able to OLCI for connecting flight, Kiosk will be able to do it. If not ask the roaming agent

I can OLCI for both flights prior to airport 1st leg. Good to know the kiosk can check bags right through on separate tickets!

 

[justinbrett]

Next time I'll ask the check-in agents and see what their version of events is. Might be a he said she said type scenario!

It’s 100% Menzies (although they may have approval from QF).

Only other port I’ve heard of this happening is DRW, and guess what - another Menzies port.

The kiosks in AKL are not QF specific and you have to select your airline to begin, with others including CX available (same in DRW). Reeks of AKL and Menzies working together, not the airlines.

 

[AuSammy]

Yes there are some helpers but never enough.

Hardly a sneering slur to say younger people are better at new tech...first its a well known fact, and second if anything its a compliment to them.
Older people are better at doing things manually or the old way. Put most 18 year olds alone on a farm and they would starve to death...not knowing how to grow stuff or kill an animal.
Different generations have different skillsets.

I dont know your age, and you dont know mine, so it was not a personal attack on you or anybody...unlike the guy who said my response was "rubbish and entitled".

It was my opinion...you have yours...he has his.

And we are really getting off the topic of the AKL Check in improvements....

Im 75. I love the kiosks. You are generalising and pointing in every direction to avoid admission its just YOUR preference

 

[jastel]

Of course its MY preference...thats why I answered a thread complaining about Qantas FORCING people to use machines to check in????