Qantas forcing everyone to use self-service check-in kiosks in AKL

[dajop]

For a premium airline if you’re flying in J it’s illogical to be forced to use a kiosk

Having it as an option is great. But I agree that for a premium class on a premium carrier there should be a staffed option as well.

IMHO, the day that you front up to a kiosk, stare into the camera and it recognises you straight away and spits out your boarding pass* (perhaps asking you a question about baggage and issuing appropriate number of baggage tags as well) is a good kiosk experience. Mucking around with passport scans and/or entering PNRs is not necessarily something that everyone wants to bother with when paying a significant premium.

* or a reminder of your seat number via printout, email or message, as I assume same technology could recognise you when boarding thus you wouldn’t need a boarding pass.

 

[wandering_fred]

How is it illogical to get a boarding pass and then drop off the bag though?

Domestic connection to international multi-segment flights
Mobility assistance is required to get from check in to the gate area.
Extra baggage fees are required (and known in advance)

I am certain more reasons can be envisaged.
Qantas management should do more interesting wandering
Fred