Qantas Flight Change Notification

[Cambodia7]

Hi All

I had a flight booked from BNE to SIN QF51 leaving at 10:00 using credit from an earlier cancellation, now over a year ago. The flight isn't for 6 months. I was using the credit as part of a larger trip to Moscow, which Qantas doesn't fly to.

Qantas just sent through a flight change notification which alters the leaving time to 11:50. Unfortunately this means missing several possible connections from SIN to MOW. I say possible because I haven't yet booked it, only researched it and there's a few good options I wouldn't now make. Note that Qantas doesn't go to MOW.

I am very unsure of the Qantas policy here. Do I have grounds to cancel the flight? I'm happy to cancel then re-book to HKG as there seem to be many more options to get to MOW, or get credit and book later.

Does anyone know what the rules would be?

Thanks

Cambodia7

 

[Cynicor]

Hi All

I had a flight booked from BNE to SIN QF51 leaving at 10:00 using credit from an earlier cancellation, now over a year ago. The flight isn't for 6 months. I was using the credit as part of a larger trip to Moscow, which Qantas doesn't fly to.

Qantas just sent through a flight change notification which alters the leaving time to 11:50. Unfortunately this means missing several possible connections from SIN to MOW. I say possible because I haven't yet booked it, only researched it and there's a few good options I wouldn't now make. Note that Qantas doesn't go to MOW.

I am very unsure of the Qantas policy here. Do I have grounds to cancel the flight? I'm happy to cancel then re-book to HKG as there seem to be many more options to get to MOW, or get credit and book later.

Does anyone know what the rules would be?

Thanks

Cambodia7

IIRC, the time difference needs to be 2 hours, or at least "significant", for it to become cancel-able with no penalty. I wouldn't book those flights with such a short connection anyway as it is asking for trouble if you are not on a protected transit. In SIN I may do a 4 hour min, but would prefer overnight.

 

[JohnK]

I am very unsure of the Qantas policy here. Do I have grounds to cancel the flight? I'm happy to cancel then re-book to HKG as there seem to be many more options to get to MOW, or get credit and book later.

Does anyone know what the rules would be?

Try calling them. A change of 1h 50m is significant enough to make you miss connections and forced overnight in SIN.

And if you are not satisfied with an answer call back and try again.

 

[Daver6]

I've had QF change my flight times by less than two hours. While not the end of the world, it would have caused me to miss lunch on the final day of a holiday. Quick call to Qantas, explaining the change wasn't convenient and they moved me to a later flight without penalty (booked at the cheapest Y fare). They are pretty good about things like this in my experience. YMMV.

 

[Cambodia7]

These all sound like good ideas. I wonder if I explained that I was going to MOW they would actually let me change the route to HKG? Perhaps that's pushing it I'm going to try anyhow, like JohnK says!

 

[ftm]

You can buy a QF ticket to MOW (using EK), so you can always use your QF credit towards that and save the problem of separate tickets, worrying about connection times etc.