Qantas flight booked via Amex Travel

[lonewolf]

Hi Guys,

I recently booked a qantas flight in May via Amex TRavel credits. I just found out I may need to change the dates for that flight? Is it possible to do and how much am i going to be out of pocket if i do? As in is it just the new dates price and difference in price or is there also a fee (i presume there is as mine isnt a flex flight). Do i do it through Amex Travel or through qantas?

 

[lonewolf]

I just went to Qantas but it said contact travel agent, its weird though, I went to the Amex travel site and it didnt have any options to change my booking or manage my booking.

 

[jakeseven7]

And this is why I loathe Amex travel

 

[Beachypete]

Phone Amex travel 1300 303 877
Might be on hold for a bit though extremely good service from my experience

 

[lonewolf]

Phone Amex travel 1300 303 877
Might be on hold for a bit though extremely good service from my experience

Thanks, I will have to try that.

 

[Big John]

I had to do this when Qld closed their borders just before Christmas (thanks Annastacia !)

As Beachypete says, phone Amex.

Make sure you call first thing in the morning as soon as the call centre opens. This minimises your waiting time.

Needless to say, make sure you have all your details, flight numbers, booking numbers etc etc ready.

Good luck !

 

[Spongbob]

Also consult the AMEX Travel thread in the American Express sub-forum on AFF.

 

[kookaburra75]

Phone Amex travel 1300 303 877
Might be on hold for a bit though extremely good service from my experience

Thanks, I will have to try that.

I've found them good to deal with on the phone. Although, do your research first on what other flights are available, especially those with the same class of fares, so when you're talking to the agent you have a good idea on what you want to change to - and whether you might be up for extra charges.

 

[lonewolf]

So that no. is an australian call centre and not overseas sounds like.

 

[Revenge]

I had the same thing recently. Could not do anything online but they were able to change my flight over the phone. They were also able to cancel my booking and hold a credit until I was ready to rebook to a new date. Either way with no change fee (paid just the fare difference). They were easy to deal with and helpful over the phone.

 

[madrooster]

So that no. is an australian call centre and not overseas sounds like.

During Australian business hours it is a Sydney based team. After 7pm it goes to Brighton in the UK.

 

[lonewolf]

Damn, So I had to organise some refunds etc on accommodation as well as some other details. Then this week I have tried to call up amex travel to see what i can do about cancelling my flights and getting the credits back, And Everytime i call they have a message saying wait times are up to 2 hours and if i dont have travel plans in the next 7 days to not stay on the line . Problem is without cancelling my flights, I am unable to then book accommodation for my new plans.

Damn floods screwed up my plans.

 

[Big John]

Call first thing in the morning at 7 am.

I did this the other day when Brisbane went into lockdown (thanks again Annastacia !)

I was on hold for 20 minutes, rather than 2 hours.

 

[Sprucegoose]

Call first thing in the morning at 7 am.

I did this the other day when Brisbane went into lockdown (thanks again Annastacia !)

I was on hold for 20 minutes, rather than 2 hours.

Even 20 minutes is ridiculous for most of us who are time-poor. Why don't they take your number and call you back?

 

[Spacetravel]

I'm currently in the same boat, haven't been able to call first thing at 7am. Tried a few times wait time always 2hours+. First time cut off after 1 hour, second time they closed after 2 hours and today is 3rd time 45min in and waiting. The website says they have webchat available but it doesn't appear to be working. You would think when they are under the pump it would make more sense to have webchat available?

 

[lonewolf]

I didnt realise they opened up so early. Is their no. regarded as a local call / free even on mobiles? ( i always forget which no.s are charged and which are free 1800 is free and 13 is free i think?) I only have a mobile with my at home, Only have a landline at work so have been trying them once i got into work.

I was surprised they dont use webchat and callback services. Makes much more sense than having people tied up for 2 hours. Call back is still a queue system except they get to call you back.

 

[Spacetravel]

Is their no. regarded as a local call / free even on mobiles? ( i always forget which no.s are charged and which are free 1800 is free and 13 is free i think?)

I was surprised they dont use webchat and callback services. Makes much more sense than having people tied up for 2 hours. Call back is still a queue system except they get to call you back.

1800 numbers are always free to the caller (owner of the number wears the cost) 1300 is sort of a "co payment" where the caller usually pays a fixed rate .30c per call example and the owner of the 1300 number covers the rest. It will be up to your service provider how they charge you for 1300 numbers some include it for free with other calls some charge for 1300 numbers, like I said though its usually a fixed rate so you don't get stung for being on the phone for hours.

Yeah I was surprised, its not like this is the first time this pandemic their lines would be getting smashed you would think they would have contingency plans in place now to handle times with high demand such as call back service, web chat, online self service options.

Also after about 2.5hours yesterday I finally got through and they were very helpful when I finally did. - Probably why it takes so long to get through as if they take the time they did with me for everyone its likely adding to the delays.