Qantas double booking: staff member took precedence

[pagingjoan]

Sorry, back to the beginning.

Did you hear this for yourself or second hand as you weren't on the aircraft? Your wording appears careful (which isn't a problem) in putting out a side of the story without any first hand info, only hearsay.

What we have is an unknown person asked to move seats, reported back by an unknown person to yourself. Is that correct?

Thanks

Had been wondering the same.
Have I missed a response?

 

[JohnK]

Not this cough again.

The only reason why a 'staff member' would take precedence over a commercial passenger is when the tech crew are on duty travel, either starting their work or finishing. Also this is ONLY for Qantas employed tech crew.

And that tech crew should have been allocated 30C.

Don't stuff your customers around should be the first commandment of any business.

 

[RooFlyer]

Personally I think that's a big assumption to make from that post and this thread.

There are many here at the moment (myself included) who think that Qantas deserves to be bashed. Does that mean I hate Qantas? No it doesn't. Many currently bash Qantas as a reaction to how poorly they treat their customers. I would (and do) say the same about any service provider who treats their customers and/or staff with sort of contempt displayed by Qantas.

Exactly.

And to @milehighclub , is we who loved to fly Qantas the most# (look at my handle) who are most aggrieved and upset at the way Qantas' management has allowed the airline to degenerate into the current mess that invites 'bashing'. Management needs to fix the damn call centres that are woefully trained and hang up on customers but not before they stuff a booking up, ruining an international trip; give the premium passengers (at least) what they pay for, such as a meal and their bags at the end of the journey, but if that's not possible operationally, compensate them fairly and pro-actively; get the CEO to shut up and not blame the customers ...

Oops, sorry, there's that 'bashing' again. I do honestly feel sorry if/when front line staff have to bear the brunt of customer's ire, at their work or maybe here. As I said above, the OP was purely speculating, and it could have been a legitimate substitution, but such is Qantas these days that its eminently believable, which is really sad.

# The safety, the Aussie accents on boarding from overseas, the lounges (not HBA ) etc.

 

[BAM1748]

Had been wondering the same.
Have I missed a response?

No you didn't miss anything, there was no response which suggests to me the OP doesn't know the full story but filled in the gaps to suit the narrative he wants to put out.

 

[RooFlyer]

No you didn't miss anything, there was no response to miss which suggests to me the OP doesn't know the full story but filled in the gaps to suit the narrative he wants to put out.

As perhaps you are doing ?

 

[Melburnian1]

And certainly not in Australia - we ain't shy to speak up if it doesn't pass the pub test.

There weren't many in Oz who 'spoke up' during the past 28 months on a societal matter when our civil liberties were expunged. Many are incredibly compliant.

Post automatically merged: Jun 12, 2022

No you didn't miss anything, there was no response to miss which suggests to me the OP doesn't know the full story but filled in the gaps to suit the narrative he wants to put out.

It's important sometimes to protect anonymity. If you don't agree with what I've written, that's fine. That's why we have public discourse.

 

[BAM1748]

It's important sometimes to protect anonymity. If you don't agree with what I've written, that's fine. That's why we have public discourse.

It's a seat change, maybe the person simply sat in wrong seat, I have done that myself and had it pointed out me. No big deal.

Not about privacy, but about how many degrees of separation between an event and final post to a social media forum.

You have come out and said it's not good enough and 'entitlement mentality' but is it, or is it nothing?

Based on your posts and we are unable to confirm, I think it's a storm in a teacup as I think a number of others here agree.

PS, as a QF Platinum, I have sat in Row 30 after a mix up out of Adelaide, it was no big deal and drinks service at the back was excellent due to the close proximity to the drinks cupboard.

 

[Melburnian1]

And that tech crew should have been allocated 30C.

Don't stuff your customers around should be the first commandment of any business.

Completely agree, and if employment agreements need to be renegotiated in challenging economic times, so be it.

Qantas is in a parlous financial position even though it received massive financial assistance from the former Federal Coalition Government, and to a smaller extent from (at least) the NSW and Victorian State Governments (recalling the office leasing shindig). IIRC, the Queensland Government subsidies some smaller rural routes (with benefits also flowing to competitors such as ZL). For Qantas, the last figure I read was A$1.5 to $2 billion but that was only from the Feds.

Most of us know of companies in other sectors that have also lost focus on their clients at times: Telstra has been one. So it's not just QFi/QFd, but this is an aviation forum.

 

[pagingjoan]

It's important sometimes to protect anonymity. If you don't agree with what I've written, that's fine. That's why we have public discourse.

Mysterious, indeed.
The question was simply:
Were you the observer of this incident or are you reporting someone else’s observation?

 

[JohnK]

Completely agree, and if employment agreements need to be renegotiated in challenging economic times, so be it.

It's not only about renegotiating employee agreements.

If the person in that seat had a boarding pass to sit there and let's say the pilot had boarding pass for the same seat the pilot needs to step back and say hang on thats a paying customer. I can't take their seat.

If another staff member sitting there then that's a different story.

We all make sacrifices in our day to day lives.

 

[offshore171]

Mysterious, indeed.
The question was simply:
Were you the observer of this incident or are you reporting someone else’s observation?

At this point, someone's gotta say it...

I'm calling bull on the whole thing.

 

[Mattg]

At this point, someone's gotta say it...

I'm calling bull on the whole thing.

Several people in this thread with knowledge of Qantas procedures have already explained that it was either a staff member, a standby passenger or someone sitting in the wrong seat who got moved. No paying customers got downgraded or moved here, and I have seen no evidence to suggest otherwise.

As far as I'm concerned, the allegations made by the OP have been thoroughly debunked.

Don't get me wrong, Qantas deserves criticism for many actual failures. This is not one of them.

 

[straitman]

This thread has run its course and is now closed to further posts.