Qantas Damaged Bag

[DejaBrew]

This suitcase was like brand new. Didn't even have any scuffs on it!

Makes me think that @cove was onto something in the What's your golden travel rule? thread...

 

[equus]

I don't think you have much comeback for nicks in fabric an the like, but if that is a Delsey (which it looks like), simply get in touch with them and tell them it lost a wheel due to the baggage handlers, and that it is still under warranty. I had similar happen, and they sent out a replacement wheel (two actually, as they didn't worry about checking whether it was a left or right, and sent both). Just screwed the new one back on.

In my case, they whole thing wasn't ripped off, just the wheel removed, so the screws etc. were all there, but I am sure they would send replacement screws as well.

 

[CaptJCool]

Exciting news for mishandled bag owners

 

[DejaBrew]

Exciting news for mishandled bag owners
View attachment 454200

Hmm..... bag repair/replacement costs? Or costs related to buying clothing etc to tide you over until your bag arrives at its destination?

 

[CaptJCool]

Hmm..... bag repair/replacement costs? Or costs related to buying clothing etc to tide you over until your bag arrives at its destination?

Both

 

[brucebrad]

I've had my bag mangled by Qantas domestic baggage handling. It was about 8 years old, but still in near-pristine condition. The closest replacement (90L, with two large wheels for rough ground) is around $450 (on sale). They are only offering me $80 - which I presume is based on extensive depreciation on the purchase price. Anyone had any luck in arguing for something closer to a proper restoration in these circumstances?

 

[CaptJCool]

I've had my bag mangled by Qantas domestic baggage handling. It was about 8 years old, but still in near-pristine condition. The closest replacement (90L, with two large wheels for rough ground) is around $450 (on sale). They are only offering me $80 - which I presume is based on extensive depreciation on the purchase price. Anyone had any luck in arguing for something closer to a proper restoration in these circumstances?

Yeah I saw that when I looked to deal with a bag problem

And then they wanted the original purchase receipt too.

Seems replacement like for like, aka current market value is not a thing ?

 

[DejaBrew]

I've had my bag mangled by Qantas domestic baggage handling. It was about 8 years old, but still in near-pristine condition. The closest replacement (90L, with two large wheels for rough ground) is around $450 (on sale). They are only offering me $80 - which I presume is based on extensive depreciation on the purchase price. Anyone had any luck in arguing for something closer to a proper restoration in these circumstances?

Did you purchase your flight with a credit card that offers auto travel insurance, and if so, does that cover damaged baggage? You may be able to make a claim on that and argue with QF to reimburse the excess (given what's written on the Qantas website re: damaged baggage).

 

[brucebrad]

No, my credit card insurance only offers cover for the 'depreciated value'. I would be happy to accept a second-hand bag with equivalent features - but unlikely to find that.