QANTAS Cyber Incident

[Dvg]

Just to let everyone know, I emailed the Qantas privacy officer ([email protected]) to demand a code for the credit monitoring service now that there is confirmation that the data is on dark web. I got a reply same day with a free code for 12 months credit monitoring through Equifax. Very happy. I wondered if it was just because of my silver lifetime/QC status but we just heard back after emailing for partner's Bronze account - took a couple of days but he also got a code.

Give it a try! I feel much better having this service in place and not having to pay.

Thanks for this. I emailed 17/10 and received a response with appropriate code on 28/10.

 

[RSD]

Last night I received a bunch of alerts from an account with a service provider which has the same email address and password as my QBR account had when the hack took place (stupidly I had forgotten to change the password to that account). The alerts were letting me know that my account had been suddenly accessed about a minute ago from various ISP's in Brazil, the U.S., the U.K etc.

So don't be surprised if the info on the dark web is now being used...

 

[Flyerwin]

I just used your words and shot off an email.

Will let people know how I went.

I emailed Qantas using the privacy officer email on Tuesday 28 October 2025.

Just over 1 week later, I got the approval email for the free 12-month Equifax service.

We sincerely apologise for this incident and the impact it has had on you. You put your trust in us with your personal information, and we take that responsibility very seriously.

We would like to offer you a 12-month subscription to Equifax Protect, a comprehensive credit and identity monitoring service. This is at no cost to you.?

The service includes the following:

• Credit report monitoring and alerts, including alerts for key changes on your credit report and access to monthly Equifax credit reports
• Dark web monitoring and alerts, including ‘Identity Protection’ powered by Norton™ *
• Identify theft insurance (up to $15,000 annual cover) ^

More information on Equifax Protect is available at Credit and identity protection | Equifax Australia

To access this support, please follow the steps below:

• Visit the Equifax website to redeem your subscription at Credit and identity protection | Equifax Australia
• Click on ‘Redeem now’
• Enter your email address and unique ‘Promo Code’

When I first tried to register, Equifax picked that I already had an account - I was able to login with my email and password, and link my existing account to the new subscription.

I didn't realise my credit score what this excellent - great.

No alerts - also great.

I had to add my emails, drivers license, passport numbers etc into the system which I did.

I also linked my existing social media accounts so Norton Identity Guard can monitor them.

Remarkable, the subscription comes with free Identity Guard insurance:

Identity Guard Insurance​

As part of your subscription plan you have the benefit of Equifax Credit and Identity Guard Insurance at no additional charge to you. Your Credit and Identity Guard Insurance provides cover for certain events detailed below. It is designed primarily to assist you by covering specified losses and expenses when you are restoring your identity following an identity theft.

What am I covered for?​

For the full details of what is included please review the Your Credit and Identity Guard Insurance Policy Information Booklet. A summary of items covered^ are:

Legal Expenses

Lost Wages arising from Identity Theft

Outstanding fraudulent debts

Certain miscellaneous expenses resulting from identity theft

Key and/or lock replacement

Travel related expenses

Also comes with a free luggage and key tag privacy service:

Luggage and Key Tags​

Recover lost luggage and keys with the help of Equifax, without exposing your personal contact information.

With your Equifax subscription, you can access tag inserts* that can be placed into your luggage or key tags of choice. The tag inserts contain your unique identification number, an Equifax contact number and locked bag address so that the finder of your lost property can contact Equifax and we can help facilitate the return of the item back to you.
* You will need to have access to a printer to utilise this feature.
How to use your luggage and key tag inserts:

1. Purchase your preferred luggage tag from a supplier of your choice (e.g. department, stationery or luggage store).
2. Download the tags.
3. Print and cut out the suitable inserts from the range of sizes provided below.
4. Place insert into your tag and safely secure the tag to your luggage or keys.

All in all, quite a useful service. Thanks Qantas.

UPDATE: I spoke too soon, just got an email alert - 35 alerts relating to dark web.

The most recent one - no surprise:

 

[dairyfloss]

I just got my 12-month Equifax Protect subscription access code, as well. I wrote to the QF Privacy Officer on the 28th Oct, and received it today the 7th Nov. I'd already placed bans on my credit report across the 3 major providers in Australia, but thought it might be interesting to see what this informs me of over the subscription term.

 

[zig]

I also received the 12 month Equifax subscription. Given all the data breaches that have occurred I am concerned about providing all my details yet again to another website. Does anyone else share my concern, or should I just bite the bullet and go ahead with the subscription?

 

[Flyerwin]

I am concerned about providing all my details yet again to another website

I know what you mean. It was tough to share my drivers license, passport and other private info so the system could check the dark web for it. I’ve also linked my social media accounts too. It’s a risk but this service is meant to protect, not the other way around.

 

[Lat34]

I just got my 12-month Equifax Protect subscription access code, as well. I wrote to the QF Privacy Officer on the 28th Oct, and received it today the 7th Nov.

Same experience here re email to Privacy Officer 28 Oct and reply from Qantas Customer Care today (7th Nov) with Equifax code etc.
I also received an email from Qantas Customer Care yesterday (6th Nov) with a Case Number and advice that "one of our customer care consultants will reach out to you as soon as possible"

 

[Flyerwin]

28 Oct

Looks like a few of us emailed on the same day and got the code today.

 

[dairyfloss]

Same experience here re email to Privacy Officer 28 Oct and reply from Qantas Customer Care today (7th Nov) with Equifax code etc.
I also received an email from Qantas Customer Care yesterday (6th Nov) with a Case Number and advice that "one of our customer care consultants will reach out to you as soon as possible"

Yeah, I got the same email - I was actually concerned it was someone trying to mess with my QFF account, with is rather ironic given the true nature of the incident created! (I assume the privacy office asked the customer team to contact me with the details of the subscription). When will they learn?!