QANTAS Cyber Incident

[RooFlyer]

so do you think if I call them they will pay for credit monitoring

. I did call them, twice and their resource IDCare all they said literally was there’s nothing to worry about. Those words.

 

[VPS]

. I did call them, twice and their resource IDCare all they said literally was there’s nothing to worry about. Those words.

WTAF - that is appalling.

I have had a couple of breaches with an old employer and something else that I can't remember but both offered free credit monitoring for a year

 

[Pushka]

I am in no way supportive of Qantas. This has been am abysmal response here!..... but my deductions with respect to the inconsistent emails (reviewed across 5 accounts that I manage) is that emails were sent to the email address that was used, in the actual interaction with the Manila call center (or frequent flyer email/ contact forms) at the actual time of the transaction. Which in my cases, was not always the email address associated with the accounts I manage. So I got some emails with breach information that were never directly associated with the frequent flyer account, but to the email I used in the interaction.
So I am guessing that the online version, of what data was hacked, is a reverse lookup of their database (indexed by email address) and is identifying hacked information associated with the frequent flyer account and not with the email address used in the interaction.
Theory only, but holds true for me. (If true, it would mean I also got emails sent to addresses I no longer have)

I've only ever used one email with anything Qantas.

 

[prozac]

I’m of the opinion Qantas is just sitting on their hands waiting for it all to go away. MSM has completely dropped off the story.

Doing a AJ and gone to Ireland to look after a sick mum, wait until the dust settles. He never had to front the committee and give evidence and has not had to face the music for refusing to do so. VH being an avid AJ devotee is trying the same tactics. Keep quiet it'll go away.

 

[Flyerwin]

I've only ever used one email with anything Qantas.

Ironically, I was using my main email with them, but then I got hacked via Optus/ Medibank, so changed to a less used one, but now that's hacked as well - so I guess I just live with it.

 

[Telemachus]

. I did call them, twice and their resource IDCare all they said literally was there’s nothing to worry about. Those words.

WTAF - that is appalling.

I have had a couple of breaches with an old employer and something else that I can't remember but both offered free credit monitoring for a year

I decided not to bother phoning, after seeing posts here on how useless the people giving ‘specialist identity protection advice’ had shown themselves to be, but I did email QF Customer Care with a specific request for credit monitoring. Others, I believe, have done the same. All I got back was a pro forma reply fobbing me off and containing nothing about credit monitoring (see my post #1256).

The QF pitch in public statements is that no financially sensitive details have been compromised and none of the exfiltrated PII has (yet) been 'released' by the hackers. The implication is that the risk does not justify measures such as credit monitoring even for the sub-set of customers who scored the full bingo card. I take a different view and have signed myself up for a subscription to Equifax Credit & Identity Protect.

 

[Beano]

Ironically, I was using my main email with them, but then I got hacked via Optus/ Medibank, so changed to a less used one, but now that's hacked as well - so I guess I just live with it.

Our company virus and scam protection is exceedingly thorough. It traps emails from genuine Australian and New Zealand government agencies and even its own SharePoint system. Do I need to worry about the Cyber Incident? In one case during COVID when you needed a test result and approval to go to New Zealand the system quarantined the positive response form NZ immigration and didn't release it until about 1 hour before departure. We had to use our personal emails to get a quick response, which took a long time before we realised what was happening!

 

[Q Class Plebeian]

Some people got emails containing Passport Number too!

I received a few spam emails last week.It's the same account I have on my QFF. One email was very suspicious .So I have changed my QFF email address to an encrypted service.

 

[Beano]

I received a few spam emails last week.It's the same account I have on my QFF. One email was very suspicious .So I have changed my QFF email address to an encrypted service.

Great idea. I will do the same.

 

[Hayley.campbell24]

Thanks for all the updates!!

 

[Princess Fiona]

Some people got emails containing Passport Number too!

Has this been verified anywhere ?