QANTAS Cyber Incident

[Quickstatus]

So are people waiting for free credit /identity monitoring?

 

[RSD]

So are people waiting for free credit /identity monitoring?

I'm still waiting for Qantas to get me back into my Business Rewards account!

 

[prozac]

I'm still waiting for Qantas to get me back into my Business Rewards account!

Me too. I have not been able to access mine in 18 months. Doesn't matter how many emails of complaint I send they do nothing.

 

[Chief Wiggum]

So are people waiting for free credit /identity monitoring?

Not me. I froze my credit at the three Aust places. (Well, at one actually, and they automatically did it through to the other two, which was nice.). It's 21 days, and then you can extend the freeze for another 12 months. Costs nothing. Can be unfrozen in 2-3 days at any time.

 

[RSD]

Me too. I have not been able to access mine in 18 months. Doesn't matter how many emails of complaint I send they do nothing.

Oh awesome! Sounds like I am in for a tough battle then!

 

[Chief Wiggum]

Did anyone else get the QFF Survey email today? I let them absolutely have it and told them to "read the room" and exactly why I was angry and upset. Then they asked, "You said 'Very dissatisfied' with the last response. Can you tell us why?" Red rag to a bull off the looong run. I was polite, respectful, factual, and not abusive, using no foul language. You know... like a normal human should always be. But I feel better now that I got it off my chest in around 500 words, and I know that my well-crafted tirade of facts and reason will likely go nowhere beyond an aggregated sludge of marketing dept results. But it did make me feel better at least. So angry with QF and QFF right now.

thank you for coming to my TED talk

 

[flyingfan]

Did anyone else get the QFF Survey email today?

Didn't get it here. Wonder if these are planned out well in advance and sent out by a third party? It should have been paused otherwise it reeks of tone deafness.

 

[RooFlyer]

Did anyone else get the QFF Survey email today?

I got a survey about my last flight, which went on (and on, and on ) about the airline and program in general. I don't think they will die wondering ...

 

[Chief Wiggum]

Did anyone else get the QFF Survey email today? I let them absolutely have it and told them to "read the room" and exactly why I was angry and upset. Then they asked, "You said 'Very dissatisfied' with the last response. Can you tell us why?" Red rag to a bull off the looong run. I was polite, respectful, factual, and not abusive, using no foul language. You know... like a normal human should always be. But I feel better now that I got it off my chest in around 500 words, and I know that my well-crafted tirade of facts and reason will likely go nowhere beyond an aggregated sludge of marketing dept results. But it did make me feel better at least. So angry with QF and QFF right now.

thank you for coming to my TED talk

This was the email. Clicking on this led to the full 10-15 minute survey that I begrudgingly completed, with honesty - I did give them some high scores on some aspects of the survey - only so I could "have my say" in the free-text boxes.

 

[Daver6]

Did anyone else get the QFF Survey email today? I let them absolutely have it and told them to "read the room" and exactly why I was angry and upset. Then they asked, "You said 'Very dissatisfied' with the last response. Can you tell us why?" Red rag to a bull off the looong run. I was polite, respectful, factual, and not abusive, using no foul language. You know... like a normal human should always be. But I feel better now that I got it off my chest in around 500 words, and I know that my well-crafted tirade of facts and reason will likely go nowhere beyond an aggregated sludge of marketing dept results. But it did make me feel better at least. So angry with QF and QFF right now.

thank you for coming to my TED talk

Should have used AI to write the response for you

 

[Captain Halliday]

I am calling Qantas to request if I can change my QFF number since it has been disclosed on this cyber incident along with plenty of personal information. Looks like those people they hired to answer phone calls on the dedicated Cyber Security line have no idea about it.

Is there anywhere else I can request this in writting? Unfortunatley the overseas call centre is unable to help answer my question.

[email protected]

or:

Group Privacy Officer
C/- Qantas Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
Australia

 

[AIRwin]

I noticed 2 suspicious transactions of the same amount on a payment card which I have previously used for QF so I've called the bank to report and they will be issuing me a new card