RSD
Established Member
- Joined
- Feb 13, 2010
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- Qantas
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Mine wasn't - until this Qantas data breachBut according to a few on here, its OK as your data is already out there....
Mine wasn't - until this Qantas data breachBut according to a few on here, its OK as your data is already out there....
Welcome to the party...1000th post on this thread - QF email has landed!
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Got the same email:Another email advising me that ALL my data has been hacked (name, address, FF number, activity, etc), but not PIN or bank details. Call the provided number if I am concerned. Meanwhile, don’t answer emails that look like scams, take care, etc, etc, blah, blah. All in all it reads as if it is my fault that my data at Qantas was hacked, and I need to take more care and responsibility. Nothing about Qantas being at fault for not having better firewalls, nor an apology. Not happy, Jan!
Got the same email:
Our analysis has found that the following types of your data held on the compromised system was accessed:
Address
Name
Email address
Qantas Frequent Flyer number
Tier
Points balance
Status Credits
Date of birth
Phone number
Gender
Great Qf!![]()
That's been in pretty much every email....At this point QF are better off advising customers what WASN'T hacked..
'd like to reassure you that our investigation has reaffirmed that no credit card details, personal financial information or passport details were stored in this system and therefore have not been accessed.
There continues to be no impact to Qantas Frequent Flyer accounts. Passwords, PINs and log in details were not accessed or compromised. The data that was compromised is not enough to gain access to these Frequent Flyers accounts.
Do you log into your bank account with your QFF number? Not sure how someone is supposed to log into your bankWith all that information, a hacker can now get into just about any account and request to change the password. Are bank accounts about to be emptied?
It really is Abysmal Comms 101. Is Todd Sampson still advising or something?Another email advising me that ALL my data has been hacked (name, address, FF number, activity, etc), but not PIN or bank details. Call the provided number if I am concerned. Meanwhile, don’t answer emails that look like scams, take care, etc, etc, blah, blah. All in all it reads as if it is my fault that my data at Qantas was hacked, and I need to take more care and responsibility. Nothing about Qantas being at fault for not having better firewalls, nor an apology. Not happy, Jan!
Edit: Sorry, Vanessa did finish with “sincere apologies”. More of an afterthought.
Nice to know they've got my best interests at heart. When's the class action commencing?
I know this incident has been concerning and I am deeply sorry for the uncertainty this has caused.
I wonder if this will be a regurgitation of the data points in the email, or if it will actually list out the address leaked? I would love to know if it's my home address, or a hotel address.The email tonight also indicated we’d be able to logon and see what data was leaked so that is helpful too.
At least you had an offer to have someone follow up by email @Supersonic Swinger . All I got was call 13 11 31 or email Customer Care - but reassured my account is safe!The dedicated phone line seems like nothing more than an outsourced crisis management centre who have a script of things they can follow, or as in my case, offer to have someone follow up via email.
DittoI'm not expecting much
I just received exactly the same. Ergh.I haven't received the initial emails from Qantas regarding this issue but did get one today advising:
Our analysis has found that the following types of your data held on the compromised system was accessed:
Address
Name
Email address
Qantas Frequent Flyer number
Tier
Points balance
Status Credits
Date of birth
Phone number
Still, it's nice to know that Vanessa (that's how it's signed) takes it seriously and "sincerely apologises".
@DejaBrewBeginning to feel a little left out of the party now. Still waiting on email #3 to advise what details were leaked...
Just...
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How did you know someone was trying to port your number?I have just been hit twice with requests to port my mobile number (the one leaked in the Qantas hack) to a new account.....