I cancelled 2 x J SYD-LHR return paid for by QF Platinum MSC. They hadn't refunded by due date so I paid the MSC o QF advice. Next day they refunded. Now I have $18k CR on MSC but can't contact them - urgent calls only. It hangs up after 30 minutes anyway. I'm ok, I can get by without the money, but wondering how/when I'll get this substantial amount back? Anyone else in the same situation?