I know there are a few people out there who love to bag Qantas,
but we had a great experience with them on the weekend,
we are booked to fly honolulu to Sydney in economy , we had our upgrade to business on points come through 24 hours out.
However when we got to the airport there had been a change of aircraft and we were bumped back to economy, we had our points refunded and were offered the choice of 2000 use travel credit or 1400 in usd cash,
they even made sure we had 2 seats each, at the front of economy,
to me after flying in the US with American , Qantas have a far better product, is that kind of compensation the norm, bearing in mind we never paid for the business seats and were refunded the upgrade points as well.
but we had a great experience with them on the weekend,
we are booked to fly honolulu to Sydney in economy , we had our upgrade to business on points come through 24 hours out.
However when we got to the airport there had been a change of aircraft and we were bumped back to economy, we had our points refunded and were offered the choice of 2000 use travel credit or 1400 in usd cash,
they even made sure we had 2 seats each, at the front of economy,
to me after flying in the US with American , Qantas have a far better product, is that kind of compensation the norm, bearing in mind we never paid for the business seats and were refunded the upgrade points as well.