I'm getting really frustrated at the Launceston Qantas club lack of staff.
The main issue is just getting in there!
The first time I arrived early for my flight - maybe 2 hours before it left and there was no qantas or jetstar staff to be found anywhere. I went on the website and found the lounge phone number, no one answering. Another couple eventually managed to find a staff member who very reluctantly came over and let us in. (not without the Spanish inquisition first - I'm so used to just waiving my platinum card and walking through, She kept on saying where is your boarding pass? To which i kept on waiving my card saying "right here" She eventually figured out that I was on the qantas flight and not the jetstar flight as per the other people accessing the lounge)
The second time there was at least a Jetstar flight going soon so there was a staff member at checkin - and here's where I didn't know what to do. There was a queue of about 25 people waiting in the checkin queue. Was I meant to join the back of the queue? She was serving someone at the time, so I waited,.......and waited........and waited. In a break in the (lengthy) conversation she was having at checkin, I asked her how to I get into the lounge, and the look she gave me was one of total disgust. She muttered something under her breath and kept on tapping away at her computer. I retreated to the lounge door and stood their and waited, hoping this checkin girl would organise a staff member to let me in. She instead yelled out across the terminal to me in an angry voice "I need to see your card!" (which I had already shown to her on my first enquiry) So walked back across to checkin, showed the card, she mumbled something under her breath again, and said "Doors open now, press it"
Surely a better process can be put in place? There is no signage or access instructions on the door. Would hope some automated system reading the barcode on the qantas card would be able to be implemented?
Once in, happy with the lounge.
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