RSD
Established Member
- Joined
- Feb 13, 2010
- Posts
- 2,498
Not Happy Jan!!
I arrived at check-in in MEL this afternoon in plenty of time for my flight down to DPO, spoke to the staff member floating in the machine check-in area about whether it was sensible to try to use the machines for check-in or whether to go to the counters given that I had 3 oversize bags to check-in and that I had purchased extra bags etc - was directed to the counters.
The Priority queue was lengthy and there was only one person taking people from there, and other queue had very few people waiting and two staff serving so the "queue greeter" directed me down that one. Unfortunately that queue didn't seem to be moving at all and after a few minutes the guy in front of me asked the queue greeter what was going on and was told "I don't know why they are taking so long".
I finally got to the front of the queue and then to a counter and then things got silly - I had some lithium batteries with me that were well under the 100Wh size limit - but the check-in person didn't know what the quantity limit was (20) and ignored my suggestion to look it up in the little hand book that was on her desk and instead decided to call the service desk. She was on hold to the service desk for ages and then received the advice that the quantity limit was indeed 20 - which I was well under.
It had now been 30 minutes since I had arrived at check-in, and then I was sent to oversize to lodge the bags.
Another queue at oversize, and then it was my turn. The guy manning that decided that he wanted to open all the boxes in my bags - even the taped up ones, and then run his sniffer probe through everything.
Finally he was done and my bags were on the way downstairs, but he told me I had to go back to the service desk - where I was told that due to all the stuffing around my bags weren't going to make the flight and so I was being rebooked onto the next flight to DPO - 3.5 hours after my booked flight.
So I'm sitting in the QF lounge rather seething at the moment!
I arrived at check-in in MEL this afternoon in plenty of time for my flight down to DPO, spoke to the staff member floating in the machine check-in area about whether it was sensible to try to use the machines for check-in or whether to go to the counters given that I had 3 oversize bags to check-in and that I had purchased extra bags etc - was directed to the counters.
The Priority queue was lengthy and there was only one person taking people from there, and other queue had very few people waiting and two staff serving so the "queue greeter" directed me down that one. Unfortunately that queue didn't seem to be moving at all and after a few minutes the guy in front of me asked the queue greeter what was going on and was told "I don't know why they are taking so long".
I finally got to the front of the queue and then to a counter and then things got silly - I had some lithium batteries with me that were well under the 100Wh size limit - but the check-in person didn't know what the quantity limit was (20) and ignored my suggestion to look it up in the little hand book that was on her desk and instead decided to call the service desk. She was on hold to the service desk for ages and then received the advice that the quantity limit was indeed 20 - which I was well under.
It had now been 30 minutes since I had arrived at check-in, and then I was sent to oversize to lodge the bags.
Another queue at oversize, and then it was my turn. The guy manning that decided that he wanted to open all the boxes in my bags - even the taped up ones, and then run his sniffer probe through everything.
Finally he was done and my bags were on the way downstairs, but he told me I had to go back to the service desk - where I was told that due to all the stuffing around my bags weren't going to make the flight and so I was being rebooked onto the next flight to DPO - 3.5 hours after my booked flight.
So I'm sitting in the QF lounge rather seething at the moment!
Last edited by a moderator:
